owed 11k in x box rewards

i had nearly 11 thousand xbox reward credits due and thought they got put in my account 15th every month ,and still nothing i reddemed my rewards in time , so why have they not been put in my account i spend a lot money year on games xbl and gamepass every
month yet your quick enough to email me wen monthly subscription due but cannot put my rewards in , i'm very annoyed with this what will be done nothing i expect.

:)

 

My Holiday Punchcard Not Awarded But I Met All Criteria!

I posted in X Box Live Rewards Forum:
forums.xbox.com/.../4415522.aspx on 5th January, had nothing since, contacted X Box support and X Box Rewards team several times via twitter and getting either no response (X Box Rewards) or useless responses telling me to post in/tweet to different places
(X Box Support). Instead of passing the buck why not just sort this issue out for me please!

 

membership cards

i mean in x-box 360 rewards !!!

 

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review when your Credits were pending, as well as when you had 5000 pending, on the MyStatement on the MyRewards page. You can also see your deposit as currency from the Microsoft Commerce page. Please note that due to the large volume of deposits,
your deposit will occur around the 15th, including up to a few days before or after that date. These were deposited on the 17th.