Overdue payment for the xbox game pass subscription

You may want to reach out to support directly by phone so they can take a look at your account

You can request a free call-back by signing on at https://support.xbox.com/contact-us and selecting Billing. When
prompted to speak to a virtual agent, decline it. After answering a few more questions, you should get the option to request a callback.

The way it usually works with an overdue payment. Pay it off, then you can cancel the subscription.

Hi,

I think you first need to pay the debt then you can cancel the game pass

To pay an overdue payment go here:
https://account.microsoft.com/services/ and click on "pay now" beside the amount in red. Pay the amount with a credit/debit card and you can then pay for xbox live again or redeem codes for xbox live. After you pay for it you can cancel the subscription
(although it will not continue to charge you during this time it's overdue).

If you are having trouble paying this overdue payment please contact xbox support:

1. Go to
http://support.xbox.com/contact-us

2. Click "Billing & Accounts"

3. Click "See Other Options"

4. Click "Charges on My Account"

5. Click "Show contact options"

6. Click "Chat with Xbox Support" or "Request Callback"

Make sure your account is not on hold for an overdue payment.

http://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

If you have an overdue payment, your system can be put on hold until it is cleared.