Overcharged with no product

Hello andrew sumpter,

Thank you for posting in Microsoft Community.



Based on your description, you are charged 3 times when you purchase of NBA 2k24 Mamba Edition. Let us check on this together and sort this out in timely manner for you to get back to gaming.

To check your recently purchased game, please go to Request a refund for digital games | Xbox Support and sign into your account. If your purchase for the game went successfully, you will see that in the page and you may submit a request for refund. Otherwise, if the charges were not successful or shown on the page, please contact live support team to be assisted. They are equip with the tools that could help you with your billing concern:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
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Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

What if you purchased the game and you were overcharged? Can I be reimbursed for that overcharge so that I am only charged the listed sale price?

Hopefully it will refund this overcharge.

the overcharge is the best energy drink