Overcharged with no product

Discus and support Overcharged with no product in XBoX Games and Apps to solve the problem; Paid for the mamba edition got charged 3 times no go and stole my money 82641a4d-fe18-4aed-9d0b-b6b1c5ab901f Discussion in 'XBoX Games and Apps' started by andrew sumpter, Sep 9, 2023.

  1. Overcharged with no product


    Paid for the mamba edition got charged 3 times no go and stole my money

    :)
     
    andrew sumpter, Sep 9, 2023
    #1
  2. Kathy A. Win User

    Overcharged with no product

    Hello andrew sumpter,

    Thank you for posting in Microsoft Community.



    Based on your description, you are charged 3 times when you purchase of NBA 2k24 Mamba Edition. Let us check on this together and sort this out in timely manner for you to get back to gaming.

    To check your recently purchased game, please go to Request a refund for digital games | Xbox Support and sign into your account. If your purchase for the game went successfully, you will see that in the page and you may submit a request for refund. Otherwise, if the charges were not successful or shown on the page, please contact live support team to be assisted. They are equip with the tools that could help you with your billing concern:

    1. Please use this link: Contact us | Xbox Support
    2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.


      [​IMG]

    3. If not, please select the country/region it is showing and select the correct one among the lists.
    4. Make sure to use to check the available contact times of the support.
    5. Select the "Contact Us" button
    6. Select the drop-down menu options that will match your concern.
    7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

    Sincerely,



    Microsoft Community Moderator
  3. Kathy A. Win User

    Overcharged with no product

    Good day!



    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.


    [​IMG]




    Thank you for your understanding.


    Respectfully,



    Microsoft Community Moderator
  4. Crink Dingler Win User

    Is Left for Dead 2 on sale or not?

    What if you purchased the game and you were overcharged? Can I be reimbursed for that overcharge so that I am only charged the listed sale price?
  5. Nick Huffaker Win User

    How do i get a refund on in game purchases because the purchase on content didn’t pop up and it still charged my card

    Hopefully it will refund this overcharge.
  6. TameAntelope215 Win User

    Tell Me a Fact About Your Favorite Game!

    the overcharge is the best energy drink
Thema:

Overcharged with no product

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