Overcharged for the XBOX Game Pass subscription

Discus and support Overcharged for the XBOX Game Pass subscription in XBoX Games and Apps to solve the problem; Greetings, I got overcharged for my Game Pass for PC subscription. It charged R$ 1.00 plus an additional R$ 4.00, which wasn't supposed to exist. I... Discussion in 'XBoX Games and Apps' started by Diego_LS, Nov 2, 2020.

  1. Diego_LS
    Diego_LS Guest

    Overcharged for the XBOX Game Pass subscription


    Greetings,

    I got overcharged for my Game Pass for PC subscription. It charged R$ 1.00 plus an additional R$ 4.00, which wasn't supposed to exist.

    I upgraded it to the ultimate version and got charged again, even though it's the same price for the first month.

    I was very disappointed, so I cancelled it altogether but the original R$ 1.00 and R$ 4.00 charges remain as debts on my credit card.

    I would like to know how to proceed to get a full refund.

    Thanks.

    :)
     
    Diego_LS, Nov 2, 2020
    #1
  2. N G_030 Win User

    Overcharged for ultimate game pass

    Thank you so much. I was not wearing my glasses and sent this to a forum by mistake.

    I do appreciate you taking the time to help me regardless.

    The link you sent me worked perfectly. Once again thank you Gerado

    Cheers!

    Nick
  3. Gerardo CG Win User

    Overcharged for ultimate game pass

    No problem, Nick, it's always a pleasure to help!

    Kind regards,
    Gerardo.
  4. Gerardo CG Win User

    Overcharged for ultimate game pass

    Hi there N G, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

    You can request a refund for the incorrectly charged amount through the following link:

    https://support.xbox.com/forms/request-a-refund

    When filling out the refund request form, be sure to select "Billing error" as the reason for the refund, and then choose "Incorrect price charged". Provide all the relevant details in the text box that appears, so that the refund team can understand the issue you are facing in a better way.

    Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

    I hope this helps and if you have further questions please let me know.

    Kind regards,
    Gerardo.
  5. Crink Dingler Win User

    Is Left for Dead 2 on sale or not?

    What if you purchased the game and you were overcharged? Can I be reimbursed for that overcharge so that I am only charged the listed sale price?
  6. RainingRoses Win User

    Hi and thank you who may respond, I heard Microsoft is combining GPU with GOLD, can i will be able to play multiplayer Like cod ww2 online?

    Hi,

    As mentioned by other Ambassadors, Xbox Live Gold is

    included in an Ultimate subscription.

    For more information, you may also want to read:

    Xbox Game Pass Ultimate FAQ

    Xbox Game Pass for Console FAQ

    Xbox Game Pass for PC FAQ

    An Ultimate subscription also includes EA Play, Cloud

    gaming, and exclusive discounts and perks.

    Cloud gaming with Xbox Game Pass

    EA Play with Xbox Game Pass FAQ

    Xbox Game Pass Ultimate Perks FAQ

    Subscriptions & billing | Xbox Support

    View and manage your subscriptions on Xbox | Xbox Support

    ^All the above information pages are from the Xbox

    support website. There are many more guides on this,

    these are just the main ones with answers to most

    questions regarding subscriptions.

    Hope this helps! :)
Thema:

Overcharged for the XBOX Game Pass subscription

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