Overcharge from our bank account

I sent a few emails to Microsoft account to stop overcharging my subscription of Office 365

at HK$194/month due I changed package to HK$54/month and your customer's service

confirmed to instruct account dept. to change my package but nothing have been changed

and now charging both HK$195 and HK$54 every month

Please carefully check my account shown below and immediately cancel the one and arrange

refund of the past overcharged amount

Regards

Hisano Tomoyuki

From: tomoyuki hisano

Sent: Tuesday, April 28, 2020 7:14:29 PM

To: Microsoft <*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***>

Subject: RE: View your Microsoft 365 Business Standard invoice



Microsoft

Account Department



I wonder why our communication have not been blocked and I sent my following email on 4 April 2020

Following my previous email in March 2020



But you have been keep on deducting amount every month



Please respond my query and clarify your claim before 2 May 2020



Best Regards



TOMS & DESIGN Associates Ltd.

Tomoyuki Hisano



Microsoft store

Microsoft Account Team



Dear Sir/Madam,



Though I sent the below message on 7 February 2020, you still have been

Keep on deducting Office 365 monthly subscription fee at HK$194/month

And also has not refunded HK$780 which was double payment for new subscription

Of HK$54/month



Please pay serious attention and take action immediately

Please settle the issue on/before10 April 2020, otherwise I will bring this issue to

the authority concerned



Waiting for your reply soon



Best Regards



Tomoyuki Hisano

Hong Kong







From: Microsoft <*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***>

Sent: 28 April 2020 17:40

To: tomoyuki hisano <*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***>

Subject: View your Microsoft 365 Business Standard invoice



Sign in to the Microsoft 365 admin center to view your invoice.

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[table][tr][td][table][tr][td][table][tr][td][table][tr][td]Sign in to view your Microsoft 365 Business Standard invoiceYour Microsoft 365 Business Standard invoice is now available in the Microsoft 365 admin center. Sign in to view it. If you’ve already paid, disregard this email.[/td][td][/tr][/table]

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[table][tr][td][table][tr][td][table][tr][td][table][tr][td]View your invoice >[/td][/tr][/table]

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[table][tr][td][table][tr][td]If you’re set up to pay by credit card, no action is required—we’ll charge your card within 24 hours of the invoice date.Additional resources· Learn more about your invoice· Learn how to navigate your invoices· Change the way you receive invoices· Change your payment method[/td][td][/tr][/table]

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[table][tr][td][table][tr][td][table][tr][td]Account informationOrganization name: TOMS & DESIGN Associates Ltd.Domain: tomsworks.orgSubscription name: Microsoft 365 Business StandardSubscription expiration date: September 27, 2020[/td][td][/tr][/table]

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[table][tr][td][table][tr][td][table][tr][td][table][tr][td]Privacy Statement Microsoft Corporation, One Microsoft Way, Redmond, WA 98052[/td][td][/tr][/table]

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:)