over scratched the code on gift card

I've already provided the front and back of the card and store receipt all with the case number written on it. Then they said to create a profile...which I already had. Then they said to update my billing info. I don't think that has anything to do
with the gift card number. Looking back at it I might only not know one letter/number. Maybe I will try each letter and number to see if I can guess it right. UGH!!!!

Hey lonnie

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with your damaged code.

If you code is not too damaged, then you might still be able to find out what the damaged portions are as
certain characters aren’t accepted: These are A, E, I, O, U, L, S, 0, 1, and 5.

If this is still not able to help you redeem your code, then I would recommend reviewing the

troubleshooting gift card and code issues articles and see if these steps work for you!

Alternatively, if this does not work for you, then you can use the

Xbox Digital Code Solution to request a new code, but be advised, that you will need to provide some additional info to complete this process.

of course I meant to say Thank you for that info

Do you mean 19 digit code then the scratch off one? As mine has a 19 digit code then next to that is the scratch of thing. Am on the game.co.uk website now I have clicked on the gift card option and it wants a digit code and a pin code. When I click on info
it says Your 19 digit gift card number and 4 digit pin code on the back of the gift card. Not sure if I have the correct card you see.

Hi there.

Has this gift card already been redeemed or claimed?

Also, when you purchased the gift card, was the code already scratched off?