Over Heating Signs

raulitomiami · Dec 27, 2014

Hello everyone

I am a new user from Xbox Products. I bought a Xbox360 Console for my 9 years old son. WE opened and installed dic 25 2014.... from the very first moment i felt a strange smell coming from vent top grill of the console. I lcated my console in a well ventilated
place... i read a lot of chats and forum about the over heating issue... I even chat with a customer service person from xbox.com... he told me that this smell could be normal to fell if you put your nose to close to the top grill of the unit which is my
case.... i am confuse and worried.... Should i send the unit to revision to Xbox facilities??

I don't know what to do... the y suggest go to Microsoft store and make a test....

any one of you have any experiencing about that issue

any comment will be greatly appreciatte

Raul

:)

X MiXtuRE X · Dec 27, 2014

I need help !!!

Does your Xbox feel Hot ? Does you Xbox fans sound loud? It could be signs of your Xbox over heating.

CHAD TPRUITT · Dec 27, 2014

console over heating

I used a small shop vac on mine when the 2 red lights came on (overheating) and it worked for awhile, but finally had to send it in. By the way, resist any urge to send it to anyone but MS' "official" shops. My newphew took his to a "we repair gaming consoles"-type
place up the road. He did it cause they charged $50 where as MS would charge $120. Two weeks later his console gets banned from Live. The shop had to open it and MS dectected that the unit had been open and issued a console ban. Don't make that mistake
as well.

onyxishere · Dec 28, 2014

A smell coming from the console is not good. Did you purchase the console new? If so, why not return it to the store for an exchange? That would be the best bet.

onyxishere

A smell coming from the console is not good. Did you purchase the console new? If so, why not return it to the store for an exchange? That would be the best bet.

Kathy A.

Good day!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

Thank you for your understanding.

Respectfully,

Microsoft Community Moderator

Kathy A.

Hello TJ Moose,

Thank you for posting in Microsoft Community.

Based on the information you have provided; it seems like there may be a software issue causing your Xbox to shut off and display the overheating message. I recommend trying a few troubleshooting steps to see if they help resolve the issue.

Use or move your Xbox Console to another socket.

Try to move the console to another socket.

Or move the console to a new location and see if issue persists.

Try clearing the cache on your Xbox

Hold down the power button for 10 seconds until it turns off, unplugging the power cord from the back of the console, waiting 10 seconds, and then plugging it back in and turning it on.

Update Xbox Console.

Make sure your Xbox is up to date with the latest system updates for OS version: 10.0.25398.2538.

You can check for updates by going to Settings > System > Updates & downloads.

Factory reset your Xbox and keep all games and apps:

If the issue persists, you may want to try a factory reset of your Xbox.

This will erase all data and settings on your console, so be sure to back up any important data before proceeding.

To do a factory reset, go to Settings > System > Console info > Reset console > Reset and keep my games & apps.

If none of these steps resolve the issue, it may be a hardware issue and you may need to contact our live support for further assistance.

Sincerely,

Microsoft Community Moderator

XBF Brad A

Hello Drnoam,

If the console is in fact overheating, we recommend getting it repaired if possible. You do have a few options when it come to this. You can see if there is a local Microsoft store to take it into. You can go to

device support and set up a repair there. If the console is in warranty this would be the best option. If it has started overheating it will only get worse. You can check this link out for

position of the Xbox. Also if possible get a can of compressed air and blow the dust out of the console.

Thanks,

Brad

Njal the Blue

Are you using a plug board for power and does it have or are you using any surge protection. They can mess your Xbox up.

Over Heating Signs