Over charged

Discus and support Over charged in XBoX Sales and Promo to solve the problem; I was charged double for a month of x box live. Plus had no money in my account. So each time I was charged a 25.00 fee was added. So I just paid 70.00... Discussion in 'XBoX Sales and Promo' started by Jadenjones2707, Jul 11, 2018.

  1. Jadenjones2707
    Jadenjones2707 Guest

    Over charged


    I was charged double for a month of x box live. Plus had no money in my account. So each time I was charged a 25.00 fee was added. So I just paid 70.00 for a 10.00 subscription. Please help me fix this

    :)
     
    Jadenjones2707, Jul 11, 2018
    #1
  2. Smwutches
    Smwutches Guest
    Over charged

    I haven't seen it on my console, but if they are still advertising it and it doesn't say anything about it being one day, hopefully they can help. But phone support would be the only ones who could do it.
     
    Smwutches, Jul 11, 2018
    #2
  3. BOONDOCK6001
    BOONDOCK6001 Guest
    Over charged

    Hhhhmmmm. i suspect that the fact they are still advertising on the 1/10 that this is a problem they have 2 sort but i will try and phone them anyways
     
    BOONDOCK6001, Jul 11, 2018
    #3
  4. denis97g
    denis97g Guest

    Over charged

    contact support at support.xbox.com so they can help you.
     
    denis97g, Jul 11, 2018
    #4
  5. Halo Pro
    Halo Pro Guest
    Hello Jadenjones2707, for this type of issue you need to contact an official agent directly via phone at 18004myxbox(18004699269) so the agent can pull up your account and fix this.
     
    Halo Pro, Jul 13, 2018
    #5
  6. GodsAssassin007
    GodsAssassin007 Guest
    Sounds like you need to contact official support. You can do that by chat
    here    , or by phone at one of the following numbers:

    If you live in North America call 1-800-469-9269

    If you live in France call +33 155 698061 or 0800 915 274

    If you live in Belgium call + 32 27106180 or 0800 7 9790
     
    GodsAssassin007, Nov 3, 2018
    #6
  7. Smwutches Win User

    Over charged

    From what I've read, it was only available as a one day sale on Sept. 30. You would have to try calling support to see if they will do anything, but it does state that there are no refunds on everything in the marketplace.
  8. Smwutches Win User

    Over charged

    I haven't seen it on my console, but if they are still advertising it and it doesn't say anything about it being one day, hopefully they can help. But phone support would be the only ones who could do it.
  9. Halo Pro Win User

    Over charged

    Hello Jadenjones2707, for this type of issue you need to contact an official agent directly via phone at 18004myxbox(18004699269) so the agent can pull up your account and fix this.
  10. {Parity} Win User

    over charged

  11. XBF Brad A Win User

    Over charged

    Hi Natasha,

    Thanks for reaching out to the forums. We see you have issues with charges. It is possible the charges are for multiple accounts. However, no one here on the forums can assist in this issue. You will need to request a call from support to assist you.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
Thema:

Over charged

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