Over 96 Hours where is my reward

mika4576 · Jan 15, 2018

I completed the MyMission challenge by buying 2 items from Dress How He Dresses, I'm just wondering when I will be credited the 1,000 rewards credit. Thank you

:)

XxDazeroxX · Jan 15, 2018

They take a long time to give me rewards credits

It's been over 96 hours and I still have not received my reward rewards pandemic credits, what happens?

Smwutches · Jan 15, 2018

Rewards

The credits should show as pending about 96 hours after you redeemed them. If it's been over 96 hours, you'll need to post in the Xbox Rewards Questions support forum for assistance.

XBLRewards8 · Jan 16, 2018

Hello mika4576,

Your purchase was made on on the 12th. Please note that sometimes processing can go the full 96 hours. We see that your purchase was processed on the 15th, the completion Credits for this offer are currently pending in your account. This can be seen on your
MyRewards page.

XBLRewards8

Hello mika4576,

Your purchase was made on on the 12th. Please note that sometimes processing can go the full 96 hours. We see that your purchase was processed on the 15th, the completion Credits for this offer are currently pending in your account. This can be seen on your
MyRewards page.

Smwutches

The credits should show as pending about 96 hours after you redeemed them. If it's been over 96 hours, you'll need to post in the Xbox Rewards Questions support forum for assistance.

XBLRewards8

Hello some fr0otcake,

Apologies for the inconvenience. There was an issue with our source for purchase data that resulted in us being unable to receive purchase information past January 22nd. This issue was recently resolved and that information has started to come in. You should
see your offer progress appropriately shortly. Since we receive purchases with the date you made the purchase and not when we receive it, once this issue is resolved, the offer should progress as expected. Again, we apologize for any inconvenience caused by
this delay. We see that you now have a token awaiting redemption on the FREEdom prize page, accessible from the FREEdom Rewards offer page.

Murphs-A47006C9-2185

Has it been over 96 hours since the pre-order occurred? If not you will want to see if it processes after 96 hours have passed. If it HAS been over 96 hours the reward team will have to review and see what the issue is.

The staff works Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply. The reward team does not work weekends and responds to threads oldest to newest.

XBLRewards8

Hello NothingANada,

Please note that the 96 hour period for processing can mean the full 96 hours for some cases; therefore your activity on Monday should be recognized by tonight, as mentioned in our FAQ:

When and how will I receive my Reward?

Once you've completed a 30-minute segment of playtime in the game, come back to the FREEdom Rewards page and sign in to your Xbox Live Rewards account. You should see a button that appears by the completed
offer that will prompt you to redeem your Reward and that will take you to a page where all of your prize tokens will be listed. Please note that it can take up to 96 hours after the offer has been successfully completed for it to appear on the site.

Over 96 Hours where is my reward