Over 6K points and unable to spend

Discus and support Over 6K points and unable to spend in XBoX Rewards & Social to solve the problem; I have over 6,000 points and when I go to spend them it says I only have 20 points. ba873159-fa16-4ce7-a259-74096175f239 Discussion in 'XBoX Rewards & Social' started by GenRal Disarray, Jun 27, 2017.

  1. GenRal Disarray
    GenRal Disarray Guest

    Over 6K points and unable to spend


    I have over 6,000 points and when I go to spend them it says I only have 20 points.

    :)
     
    GenRal Disarray, Jun 27, 2017
    #1
  2. CHRISBROWNSRAGE
    CHRISBROWNSRAGE Guest
    Simply Rewarding Offer Points Not Pending

    Hi there. I activated the "Simply Rewarding Offer" to get 6K reward points for making $60 in purchases over the month of march. During this month, I have made three different purchases that total over $60, but after over 96 hours the 6K points are not showing
    as pending on my account. I wanted to make sure the points were in place before the end of the promotion on 3/31. Any help would be appreciated. Thanks!

    - Evan
     
    CHRISBROWNSRAGE, Jun 27, 2017
    #2
  3. SpyN3T
    SpyN3T Guest
    Unable to spend Microsoft Points.

    Ive been experiencing this for like 2 1/2 months now and still no help i've had a topic open for nearly a month with no help.
     
    SpyN3T, Jun 27, 2017
    #3
  4. blueamcat Win User

    I NEED HELP

    Looks like its OK now...just over 6k. Maybe it was a glitch.
  5. Th3 DaRk3nD Win User

    Unable to spend Microsoft Points.

    I want to spend the funds in my microsoft account on the onslaught map pack for call of duty ghost how can I do this and feed back with be good thank you
  6. II M0Z II Win User

    Unable to spend Microsoft Points.

    Could be a risk lock; I could not buy anything online or on console event though all methods valid and enough funds etc.

    After contacting support here:
    support.xbox.com/.../contact-us

    It turns out the issue relates to a risk block where by if you buy numerous items in a short time scale or have suddenly bought something after a long break then the system automatically lock your account to prevent fraud.

    To remove the lock please contact support as above and explain the issue.

    Be aware it took 5 days for a resolution so please be patient.
  7. zX Excalibur Xz Win User

    Unable to spend Microsoft Points.

    This is a shot in the dark, but if your on a Family gold membership make sure your account is the primary so you can use the Microsoft points.
  8. SpyN3T Win User

    Unable to spend Microsoft Points.

    Ive been experiencing this for like 2 1/2 months now and still no help i've had a topic open for nearly a month with no help.
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Over 6K points and unable to spend

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