Over 5,000 xbox live reward points but can't deposit them

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

The request deposit button is only available if you have at least 1,000 credits pending, but less than 5,000. It's just so you can have credits deposited before needing to have 5,000 pending first. Once you reach 5,000, they are automatically deposited by
the following 15th or 30th of the month. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

Microsoft Rewards points or Xbox Rewards credits? They are 2 different programs so the points/credits work differently.

If this is for the Xbox Rewards program, you can request a deposit if you have at least 1,000 credits pending but less than 5,000. The request deposit button would be listed on the MyRewards section of the site and the credits will be deposited on the date
listed on the site at the time that you make the request. If you have over 5,000 credits pending, they would already be scheduled for a deposit. Credits are deposited by the following 15th or 30th of the month after you reach 5,000 pending. So if you get to
5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

Have you gone to the Xbox live rewards section on Xbox.com and requested an early deposit??

Normal rewards deposits are by the 15th or end of each month if you have 5,000 credits and over

Credits are automatically deposited once you hit 5,000+ credits. If you got all 15,200 before February 1st, then they should deposit in the middle of this month (12th-15th). If you got over 5,000 points after February 1st then the rewards would not be deposited
until the end of the month (26th-28th). There is no way to get rewards deposited sooner than the next deposit date.