Outstanding payment not visible

Hey all,

After about 5 years I just bought an xbox one and when I logged in, it said that I couldn't renew my xbox live gold subscription due to an outstanding payment. I should add that I used to have a 360 back in the days and when it broke down, I had no use for
the subscription anymore. I am not sure if I cancelled the renewal or if they really could not charge me, however when I logged onto the website I could not find any outstanding payments. I already deleted and re-entered my debit card (same as before) to no
success. In addition, I then purchased a code for a 3 months subscription which I can not use, it again states that I have to pay an outstanding payment first.

Can anyone advise me on how I can find this payment so I can pay it off? I would hate to create a new account, mainly due to nostalgia honestly.

BR and thanks in advance!

Tim

:)