Outlook account locked please help

Discus and support Outlook account locked please help in XBoX Accessibility to solve the problem; So I forgot the password to my outlook account which my xbox is linked to and I cannot recover the account because I set it up so long ago that I no... Discussion in 'XBoX Accessibility' started by DanCreasey1, Feb 11, 2022.

  1. DanCreasey1
    DanCreasey1 Guest

    Outlook account locked please help


    So I forgot the password to my outlook account which my xbox is linked to and I cannot recover the account because I set it up so long ago that I no longer have the phone number associated with it or the secondary email address. When I try going through the account recovery questions it just pings back an email saying it couldn't authenticate from the details given although I put my gamertag and credit card details into it ? It's so frustrating as I have my xbox live subscription set up on an old credit card which has expired but I can't change the card details as I can't login to that outlook account ? Can anyone help please

    :)
     
    DanCreasey1, Feb 11, 2022
    #1
  2. DanCreasey1 Win User

    Outlook account locked please help

    Hi Jen,

    Thanks for your advice but no joy still I'm afraid - I've never sent emails from the outlook account that I can think of as it was only set up for my xbox. I've completed the form several times again with my EXACT gamertag, console ID and billing details but it still says not enough information ? It's so frustrating now, I've spent days Trying to unlock the account now and no support from Microsoft at all ?
  3. JC03 Win User

    Outlook account locked please help

    Hi, DanCreasey1.

    I'm Jen, an Outlook user just like you. I'm not working for Microsoft but I'd be happy to help you figure this out.

    I understand you're trying to recover your Microsoft account linked to your Xbox. Since you mentioned that you no longer have access to the verification options, I know how challenging it would be to answer the recovery form. Unfortunately, there are no support agents who can help us with password reset links or account recovery as explained in the "Account recovery wasn't granted" section in the article below. However, I would still encourage you to retry whenever you remember any additional details about the account and you can also check the "More tips when filling out the recovery form" section in the same link for additional help.

    https://support.microsoft.com/en-us/account-bil...

    I hope it goes well.

    Kind regards,

    JC
  4. Ironwilled Win User

    Locked out

    Hi There,

    This page should help in getting back into your locked account.
  5. RUDE TEDDYBEAR Win User

    microsoft account

    It should be the same as your Outlook/Hotmail account details. Remember if you have capitals in your password please use them. Also check your caps lock button. If none of these help you may have to use the forgot password/Email tabs.
  6. Nathan Roberts (Sunk Win User

    Security lock on account because of information change.

Thema:

Outlook account locked please help

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