Outer Wilds MixPot reward no longer launching

Hi Ucfjake



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Don't think so, this problem has been on going for months, and mine rectified itself after the last insider update I received. To clarify though, not saying the update fixed it, just that afterward it now works no issue .

Originally it was just a visual bug, in that the game tile/icon had Pre order written on it, but it would still let me play, without the You're Too Early error, then at some point, weeks later, I started getting told I was too early.

Then the Pre order text vanished from the time again, but still didn't work, then last week it started to work again, and no pre order text on time either.

Seems too intermittent to be just a mix up in store code

Hi Ucfjake

Since you are part of the insider program, this might have something to do with it

Please provide feedback as per the guide below:

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I got Outer "Wilds" (not Outer "Worlds" to avoid confusion) from a Mixer Mixpot for E3 2018, played it on Sept. 24th with no issue then suddenly on Sept 25th it says I'm too early and to check the Microsft Store. I
uninstalled and reinstalled, emailed Annapurna, I've rebooted, restarted, even updated my firmware with no change (I'm in the beta Insider ring). I filed a "Report a Problem" to Microsoft, but my game icon has displayed as PreOrdered since getting it from
the Mixpot and still does today. But the game refuses to load which is the pits because I've been really enjoying it.

Troubleshooting I've tried with no success:

Log out and log in

Try another profile

Uninstall and reinstall

Soft full console reset

Reinstall after reset

Additionally, I've verified with a support CSR that I have a valid entitlement to the game (which the store shows) and Mobius Digital replied to my email inquiry that they would escalate this to Microsoft. That was
two weeks ago and as of last night the game is still displaying the same error message.

The store will not allow me to purchase the game since I already own it.

This is a new thread since the old one was locked for being too old, as the issue is still ongoing for at least me.

I wanted to post an update that I got an email from the developer yesterday saying that Xbox fixed something on their entitlement side which did allow me to play the game again. Nothing to do with my local Xbox, and something only fixable by Xbox. Hopefully
it fixed for other folks having the same issue from the 2018 E3 Mixpot entitlement.

Thanks for the suggestions everyone but this was something only fixed on Microsoft's side of things.

This may just be a theory but I'm willing o bet it could be possible. There could be a coding error in the Microsoft Store that has the Outer Wilds and the Outer Worlds accidentally listed as the same game because of how similar the titles are. I would go
with what the mod said and for sure contact Xbox/Microsoft support as well as contacting the developer/publisher again and seeing if they know anything about there being any store issues anywhere else.

With my theory, whenever the Outer Worlds comes out next week... maybe access to the Outer Wilds will be restored if its some sort of store glitch. Just a hunch.