Our used Xbox That we bought has a family pin code and we don’t know how to remove it.

I am assuming that the console that you had purchased was a Xbox 360.

You would need to follow the steps on the following site.

https://support.xbox.com/help/xbox-360/security/forgotten-parental-controls-pass-code

Is it allowing you to download a profile to this new xbox?

Yes, it is a xbox 360. Sorry for not including that.

ive followed the steps on the site and added my xbox, but i dont see any “reset passcode” Button in manage.

also, no. It’s not letting me select Next and Remember Password when i add my profile.

Under the BSBALLUMP gamertag we just removed me from the family and re added my gamertag to the family and still nothing. We also just updated our XBOX One with the latest update and my gamertag does not display the new HOME screen with the
new choices at top PINS HOME FRIENDS WHATS ON STORE. Only the BSBALLUMP gamertag has the new What's on area. Thank you

Hello DeníviaGonçalves,

Thank you for posting on the Xbox forums. We understand that you are interested in removing the family pass code for your Xbox 360. We have a support article that explains

how to reset the pass code for parental controls. Be sure to let us know the results
DeníviaGonçalves!

Hello kevins.r,

Thank you for keeping us updated. We took a look at the website from our end, and it does appear that the "more actions" option is not available at the moment. In this case, we recommend reaching out to the
Xbox Support Team. They can assist you with removing the Xbox 360 family pass code. Be sure to let us know the results kevins.r!