Ошибочное списание денежных средств[Translation-Mistaken cash write-off]

ClownCircus · May 24, 2020

Мною была активирована пробная версия подписки Realm Plus. Поиграв с другом я забыл о этом мире и перешёл на бету. Истекла подписка Gold. Realm нет. Автопродление отключено. Денег на карте нет. Списание отклоняется. Как только появляются средства на карте,
списывается 7,99 долларов, НО в разделе в котором указаны данные о подписке написано, что оплата просрочена и для автопродления необходимо списать ещё 7,99. Напомню, автопродление отключено. Прошу возместить ошибочно списанные средства

[Translation-I've activated a trial version of the Realm Plus subscription. After playing with a friend, I forgot about this world and switched to beta. Gold's subscription has expired. Realm no. Auto extension is disabled. There's no money on the
map. The write-off is rejected. As soon as the funds appear on the card, $7.99 is written off, BUT the section which provides subscription data says that the payment is overdue and for the auto extension must be written off another 7.99. Let me remind you,
the auto extension is off. Please reimburse the wrongly written off funds]

:)

ClownCircus

Well, the problem is resolved, but can I request a refund, since I do not use a subscription, and the debit occurred by chance

XBF Brad A

Hello Clown,

Thanks for reaching out to the forums. We see you have issue with a past due amount. If a payment is suspended, the auto renew gets turned off. A past due only comes about if it hasn't been pad when the auto renew was on. If you ever plan on getting realms
again, you will need to settle this payment.

Thanks,

Brad

XBF Steven R

Hey there ClownCircus,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging. The only way to potentially be refunded for anything purchased through the Xbox Store would be to follow the
steps provided on
this page.

When you get thec hance, give that a shota nd let us know if that helped.

Thanks!

Misses Quinzel

Hey there, Nikita. I’m truly sorry to hear about any inconveniences this may have caused. As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our
Legal and Corporate Affairs page. Because this issue is related to Billing, you will need to reach out to phone or chat support via
Contact Us for further assistance on this issue. If you need assistance with any other support issues, please feel encouraged to start a new thread and our community will work on helping you out.

Thanks for understanding!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Georgy Mukha

Screenshots here

https://answers.microsoft.com/ru-ru/feedback/forum/fdbk_commsite-bug/%d1%81%d0%bf%d0%b8%d1%81%d0%b0%...

Ошибочное списание денежных средств[Translation-Mistaken cash write-off]