Original Xbox on console problem

BossDad4Life442 · Nov 7, 2019

Hey

My sons Xbox just started doing this a few days ago.

When you unplug the console and plug it back in and turn it on. It is reset like you did a factor reset. I can't seem to fix it. I have tried everything. It is a pain because I have a little set up that he can bring from room to room and everytime you plug
it in it starts over and I have to sign him back into apps like Netflix.

Not sure if this matters about a week ago the console was doing an update and there was a problem. I had to do a factor rest but kept all his apps and games. It had been working fine till a day or so ago.

:)

Ironwilled

Hi There,

When you say factory resetting itself, do you mean like you have to go through all the menus again to set up everything again, as if the Xbox was new out of box?

There was an old thread that I found on here that had someone with your issue and he was recommended to factory reset his xbox so to delete completely everything and see if that helps or if that doesn't work then to send the xbox in for repairs, because
it might be a hardware issue.

I'll link you to the thread so you can take a read through and I'll also direct you to how to send your console in for repairs.

Link: https://answers.microsoft.com/en-us...f/6d28332b-9548-4f8f-8bc9-58c99c735e7b?auth=1

Link: https://support.xbox.com/en-CA/my-account/warranty-and-service/getting-your-product-serviced

XBF Ruben D

Hello
BossDad4Life442,

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

Thank you again and have a great day!

BossDad4Life442

Hi There,

When you say factory resetting itself, do you mean like you have to go through all the menus again to set up everything again, as if the Xbox was new out of box?

There was an old thread that I found on here that had someone with your issue and he was recommended to factory reset his xbox so to delete completely everything and see if that helps or if that doesn't work then to send the xbox in for repairs, because
it might be a hardware issue.

I'll link you to the thread so you can take a read through and I'll also direct you to how to send your console in for repairs.

Link: https://answers.microsoft.com/en-us...f/6d28332b-9548-4f8f-8bc9-58c99c735e7b?auth=1

Link: https://support.xbox.com/en-CA/my-account/warranty-and-service/getting-your-product-serviced

Thanks for the reply. I did end up resetting and doing a factory reset and start over. Works fine now.

What i was saying is every time he turned it on it was at the home screen. And it had the get started app or what ever it is.

Like I said factory reset delete everything fixed it.

ArminatorX

When you set it up to be unplugged regularly, make sure that the console is running in "Energy saving mode" instead of "Instant on" mode. Or have your son pressing the Xbox button on the console for 10 seconds to properly shut the system down before unplugging.

When the console is in instant on mode, it isn't completely shut down, and the operating system is still running in the background doing updates and working on the hard drive.

When you unplug the console while in the middle of writing to the disc, it could corrupt data on the hard drive, causing the console to "think" something is wrong and resetting to factory defaults perhaps.

EtagLive

if it is the Original XBOX then as it is quite a few years old I would hazard a guess that the motherboard CMOS battery or something similar has gone flat so it does not save any of the initial setup settings any more. You may need to get that replaced

Original Xbox on console problem