Ori and the Blind Forest upgrade not working.

I have purchased the original Ori and the Blind Forest game and I am now trying to upgrade to the Definitive edition for 4.99 as advertised. When I go to the Xbox store I am not able to choose the upgrade option instead I am only given the option to purchase
the full game for 19.99. Could you please assist me with getting the upgrade for the correct price because I don't think I should have to buy the game at full price twice.

Thank you for you assistance

Barry

:)

 

Ori and the Blind Forest: Definitive Edition

Get Ori and the Blind Forest Definitive Edition upgrade for free, if you own the original, ends today.
Buy Ori and the Blind Forest: Definitive Edition - Microsoft Store United Kingdom

 

Ori and the Blindforest upgrade

If you have the base game Ori and the Blind Forest but wants to upgrade to the Definitive Edition, you can get a discounted price. Feel free to check this link out on how to do it:

support.xbox.com/.../ori-blind-forest-de-xbox-one-upgrade-offer

 

I am on a live chat with Tech Support who advised me to try this method as a solution to my problem. He also told me to include my e-mail address which is
[Mod Removed]

 

Currently an issue with the price of the Definitive edition while the Ultimate Game Sale is happening. Once the game sale has ended (try on July 12th) you should be able to purchase the game for $4.99.