ori and the blind forest Error 游戏存档没了

游戏开始提示需要同步数据，然后同步数据到99%不动，我点了关闭，提示本地存档比云端存档更新，是否使用本地存档，我选了是，之后进游戏发现之前玩的车辆以及全部数据没有了，变成了第一次进游戏的 子，我立刻卸载了游戏重新下载了一遍，但是下载好之后进游戏游戏存档没有了并且云端存档也没有了

[Translation-The game starts to prompt the need to sync the data, and then sync the data to 99% do not move, I click off, prompt the local archive than the cloud archive update, whether to use the local archive, I chose yes, and
then into the game found before playing the vehicle and all the data is gone, become the first into the game look, I immediately uninstalled the game and downloaded it again, but after downloading it went into the game archive there was no and the cloud archive
was gone. ]

Hello @winterNorth1! I hope that you are doing well!

Would you please provide us with further information regarding this issue so that we can assist you accordingly.

• Are you using an Xbox console or a Windows 10 device?
  
• Were you connected to Xbox live when you where playing the game?
  
• Is there any error codes/ messages?
  
• Is there an issue with the game progress and achievement or just the saved data?
  

Thanks for your reply!

here are some details:

1. I played it on the windows 10 device

2. never connected to xbox live when playing

3. No error code

4. just the saved data.

I hope there are useful for your investigation.

Chinese：我的地平线4现在没有了存档，近乎是一个新号，我自从重置了系统和游戏以后就没有了，网友们说的云存档也没有找到，我的游戏现在处于一个新号的 子，之前的86辆车也没有了，所有的等级等等一切的东西都没有了，我也是一直在想办法还是找不到，网友说的路径没有一个是我可以应用的。

事实上，我已经在北京时间2021年8月20日中午11点左右向steam求助。到目前为止，我还没有给出解决方案，只有一封不退款的邮件，没有解决方案的邮件。

这是我当时编辑时所说的：我在电脑 法正常开机时，强制重置系统，等我下载了地平线时发现我的存档没有了，我86辆车一个也看不到，其次是网络上的解决办法没有一个是我可以应用的，目前游戏客服也联系不上，我的游戏体验现在极差，现在每次上游戏都看不到自己的车子就很烦 ，网友说的可以选择云存档或本地存档，但是我发誓，我并没有在重置系统后第一次登录游戏提示这个，所以我想要申请退款 或者希望Steam平台可以帮我联系到游戏公司来解决这个问题。





我希望网友们可以给我一些解决办法，我毕竟玩了挺久的了，车子现在去买有的我也记不起来了，这个存档相当于我对这个游戏所有的积蓄了，我实在不想从头开始玩，太难了

English： My horizon 4 is not archived now. This is almost a new ID. I haven't found the cloud archive since I reset the system and game. Equivalent to my game is now a new ID. The previous 86 cars are gone, all levels and everything are gone. I've been trying, but I still can't find it. I can't use all the archive paths that netizens say.

In fact, I have asked steam for help at about 11:00 noon on August 20, 2021 Beijing time. Up to now, I have not given a solution, Only one non refundable mail, no solution mail

This is what my editor said at that time：I forcibly reset the system when the computer can't start normally. When I downloaded horizon4, I found that my archive was gone. I can't see any of my 86 cars. Secondly, there is no solution on the Internet that I can apply. At present, I can't contact the game customer service. My game experience is extremely poor. Now I'm very annoyed that I can't see my car every time I play the game, Netizens said that you can choose cloud archiving or local archiving, but I swear that I didn't log in to the game for the first time after resetting the system, so I want to apply for a refund or hope the steam platform can help me contact the game company to solve this problem.

I hope netizens can give me some solutions. After all, I've been playing for a long time. I can't remember when I buy some cars now. This archive is equivalent to all my savings in this game. I really don't want to play from scratch. It's too difficult

补

个截图 Add a few screenshots

I am a common player in china，we can only have 10 games in the store，it’s very unfair to our players，we need your help。xbox在中国虚假宣 ，要经过文化部审批游戏才能玩，他们的办事效率十分低下，为了保护国内的垃圾游戏，他们卡主了xbox的游戏，从发售至今一个多月，游戏屈指可数。我们都感觉自己上当受骗了，希望大家能帮帮中国的玩家，我们需要享受同等的权益，我们花了最多的钱（4299rmb），买了最没用的机器（没有IE没有游戏什么都没有！）