Ordered Xbox one S on Black Friday and never received

I ordered an Xbox one S bundle on Black Friday and despite it saying shipped, the order was never sent. The UPS tracking info says that the shipping label was created but the item was never dropped off. I already had to purchase another bundle on amazon
so that it would be here in time for christmas. How can i get a refund?

I've tried contacting support via phone and was supposed to receive a call from a manager, however no one ever contacted me back.

Please Help!

:)

 

Never received $50 promo card

I ordered an Xbox One S on Black Friday and it was supposed to come with a $50 promotional card. However, I never received the email containing it.

 

not recieved game and store credit as promised

On black Friday I ordered the one terabyte xbox one s with the gears of war bundle, because of the day there was also another game and a 25 dollar store credit promised. When the bundle was shipped I received all except the game ( I chose watchdogs) and
the 25 dollar store credit, how can I acquire these promised items?

 

Hey there,

Where did you order the console from? If you ordered through the Microsoft Store, try reaching out to

Microsoft Store Support directly. We are unable to assist with orders from the Microsoft Store here on the Xbox Forums or provide refunds, but that will be the best route to take.