Ordered a custom Cbox One X Controller: The Left Option Button Does Not Work. How to ask...

Hey Chris.

Thank you for reaching out to the forum. Here is a guide to request repair of your faulty equipment:

https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

Log on to your account @
account.microsoft.com and make sure to add your device with the serial number. Then you are able to request service. (Be aware that if the item is no longer covered by warranty, you will be charged for the repairs)

Hope that helps

This does not work as in order to update the controller it need to be connected to the xbox. I thought it was my controller and i got a whole new one to experience the same issue..Even when i have it plugged in it is still not syncing and the sync button
on my xbox one x is not working at all.

press the xbox guide button (big x in the middle of controller).

Navigate to the menu on the left.

Select the option to "redeem code"

If the above does not work, then you might want to try this.

delete the system update, installed on your console, and install the update once again.

Turn off your console. Press and hold the sync button (the small one you use to connect your wireless controllers). While holding press the power button to turn your console on. Continue to hold the sync button until the console is completely booted up.

Go to System Settings and select Storage.

On your controller, press the following button sequence:

Press the left bumper.

Press the right bumper.

Press the X button.

Press the left bumper.

Press the right bumper.

Press the X button.

Restart your console and try update.

Let us know how that goes.

I've heard you can do it by following the directions below, no guarantees though as I've never tried it.

1 Turn on your Xbox (without a disc in the device).

2 Grab your Xbox controller and scroll down to "Settings." Then press the "A" button.

3 Scroll down to the "Parental Control" option and press the "A" button again.

4 Press the following four buttons in order: "X," "Y," "Left trigger" and then "X." After you have done this, you can reset the parental control password on your Xbox.