Order was canceled in the store for no reason, but I was still charged

Hello there @maxthecrazycat4, I hope everything is going well!



Thank you for reaching Microsoft Xbox Forum support. I am sorry to know that you have been charged while the order was canceled, but I want you not to worry about it because I am here to help you out! My advice would be to check with our online support to
see if there is anything they can do about the case since they will be able to check your account and see what happened.



You will find below the official link to get in touch with them. All you need to do is access the link, click on the green button that says "contact us" and take it from there.



The link: https://support.xbox.com/en-US/contact-us



I wish you a lovely day, and I hope this helps you out! All the best!



Kind Regards
Stay safe, and happy gaming!

Double check the purchase at http://account.microsoft.com to make sure it didn't get cancelled. Keep in mind if you pre-ordered with a credit card/Paypal you're not charged until
within 10 days of the release so if they're not able to charge you at that time, the order is cancelled.

If it still shows, check the store to see if it gives you an option to install from there.

Hi Enzo!

Please check the status of your order via https://account.microsoft.com/billing/orders if it still says pending or failed/canceled.

If your bank or card wasn't charged at all, that means that you order wasn't successful for some reason.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Originally the game is suppose to be released last June 22, 2021 that’s why players that pre-ordered the game got their ordered canceled but we were not charged because Microsoft gets the money for pre-ordered games 10 days before the game releases if we use a credit card, debit card, or PayPal.

No worries because you just need to pre-order the game again and you will surely have an access to the OPEN BETA.

For your reference, you can check this link: https://support.xbox.com/en-US/help/subscriptio...

Check your order history by signing into the account at account.microsoft.com and make sure the order is still showing as completed and not

Refunded- means the game was refunded for whatever reason and the money should have been put back on the payment option that was used

Cancelled- This normally happens when a game is preordered. If a credit/debit card is used to make a preorder the payment option is not charged until approximately 10 days prior to the game being released if for whatever reason the charge does not go through
then the order is cancelled and since no money was ever received there would not be a refund.

Charge back- This happens when someone disputes the charge with the bank that the payment option is issued by and they send the info to MS who will then investigate it and if they determine that it was fraud they will give the money back to the bank.