Order trouble with minecraft

tbradt · Jan 8, 2020

On December 23 I made a purchase of Minecoins. I immediately got the receipt, and payment was processed. I never received the coins though. (Minecraft Windows 10).

I contacted Mojang support who sent me a support email address for Microsoft. I sent a message to that 11 days ago, and have followed up a few times since. I even went directly to the support form online, and submitted a report that way. So far I have received
a grand total of 0 responses.

This is getting VERY frustrating. They have my money, but I did not receive what I paid for, and no one will respond. How do I go about getting this resolved if no one will answer?

***Moved from: Gaming on Windows 10***

:)

gbur02

Can imagine that this is annoying for you, sadly the forums won't be able to sort this for you however if you follow the link below it will take you to the subscriptions and billing section of the xbox support page. On the right hand side is a contact us
green button if you select this you can then start an online chat with microsoft support who will be able to help you with your problems. Hope this helps.

https://beta.support.xbox.com/help/...-xbox-purchase-errors/purchase-error-solution

Alex Sasafuchi

Hi, how do I check my order history given that the minecraft homepage wont let me get past the migration process which I am having trouble with?

Francia J.

I'm sorry for the trouble, _Autarch. You're correct that you have the right to play once we have validated the license for the game.

It's not a scheme because I had the same issue before and it turns out, I purchased a game on my sister's account and not mine. Can you please sign in to https://account.microsoft.com/billing/orders and then locate the order for Minecraft for Xbox One Edition or Minecraft stated as "completed"?

JosefLBohorquez

In this case probably Microsoft started the refund process recently, try waiting couple days to see if it finally arrives again to your payment method

(In some cases the refund is displayed in the monthly statement, try checking it when you receive it. And also check statements from previous months)

Sorry

JosefLBohorquez

Sorry to that that, as the transaction appears as declined.

You may need to contact your bank to see if you already received the refund or try waiting up to 3 business days, just in case Microsoft issue the refund recently.

In both cases you may need to contact your bank for further information Daniel

Order trouble with minecraft