Order status pending even though it’s the estimated delivery time

Hi GabriellaNathania, my name is Courtney and I would be happy to help.

I understand that you need help with your order. According to information obtained through a publication from a user who was presenting a problem similar to yours, the Independent Advisor Juan P_14 indicates that it is possible that there will be a delay in your order due to the high demand for Xbox due to the December dates. There may also be issues with the delivery process, such as delays due to inclement weather. Holiday season or other unforeseen circumstances. If your order is still pending, and you want to check the status, you can try contacting Microsoft Store support. They should be able to give you more information about the status of your order and the estimated delivery date.

Support: https://support.xbox.com/contact-us/

In the meantime, you can try to keep an eye on your email for updates on the status of your order.

Best regards,
Courtney.

Same here, charged and refunded several times, ordered through the Microsoft email November 26th, pending order with an estimated delivery of January 4th, don’t think it’s gonna ship though by the time the day comes around.

That’s great! I ordered mine yesterday the estimated delivery is Friday so hopefully it gets sent out soon. It’s still pending though but I read on Reddit that most of everyone’s orders has been showing pending until the day of delivery or the day before.

Pending means the order is still being processed and hasn't been shipped yet. Once they ship it, they'll charge you for it and the status will change. Usually there's an estimated delivery date shown when you order. The order can stay pending until a few days before that date.

Ordered mine on the 16th also, still says "pending, estimated delivery date 3/19" with no tracking, though the cancel button did disappear yesterday. Hoping there's some sort of update soon, or at least an accurate estimated ship day added.