Order History question

Discus and support Order History question in XBoX Sales and Promo to solve the problem; Hello all, I am aware that there were a lot of issues with the Series X pre-order launch. But I would appreciate an opinion on my situation. So on the... Discussion in 'XBoX Sales and Promo' started by fampie223, Sep 24, 2020.

  1. fampie223
    fampie223 Guest

    Order History question


    Hello all,

    I am aware that there were a lot of issues with the Series X pre-order launch. But I would appreciate an opinion on my situation. So on the day of the launch I was able to pre-order a Series X along with an older One X controller. I received an email from
    the Microsoft store confirming my purchase for both and a link to view my order. The link works and it takes me directly to the "order details" page on the MS store website and I am able to see my order without an issue. My problem is when I go back to my
    overall order history page it does not show that order. It only shows a game I pre-ordered on the same day on a separate transaction. I payed with paypal and it shows an authorization to the MS Store for that Series X order. Im just worried that since it
    is not showing in my general order history that it somehow did not go through. What do you guys think?

    :)
     
    fampie223, Sep 24, 2020
    #1
  2. fampie223 Win User

    Order History question

    is this still going on? I am having the same issue.
    It has to be. I am having the same issue.

    They fixed it for me and it now appears in my order history.
  3. SECElit3 Win User

    Order History question

    is this still going on? I am having the same issue.
    It has to be. I am having the same issue.
  4. madmallard1 Win User

    Order History question

    is this still going on? I am having the same issue.
  5. fampie223 Win User

    Order History question

    Just an update, I heard back from an email I sent the MS store. The order went through, and they are currently fixing the issues with the website and the order history. Thanks for your input.
  6. fampie223 Win User

    Order History question

    Is it showing that it went through on Paypal??
    it just says payment authorization and will complete payment when item ships.
Thema:

Order History question

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