Order#9646912219 - Delivered with both parcel box and retail box damaged/soaked wet by fed...

I'm afraid that you cannot do so. The only way is to get in touch with the live agents either phone or chat as they will take in charge in this sitauation.

Hello @CrystalTrudgeon!

I'm sorry for the inconvenience this situation is causing you. However, You will need to contact the live support to report this issue.

You can request a call back or live chat on the Xbox support website. If you are facing any issues with that, please go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue. If you don't see the options to request a call back or chat with support, change your category/topic until you do. If it does not work, please select billing & Subscriptions and "I don't recognize a charge".

I'm Samy an independent advisor. Welcome to the community. How are you?

I believe you will have to ask for an exchange, this link has instructions for that.

https://support.microsoft.com/en-us/account-bil...

Hi, I'd like to request an actual email so I can track this. Support does not give me that option

They must still do the day before release pre-order but must just be slow at updating/sending out confirmation email saying that its been sent out, as my gears 3 turnt up on the day of release by parcel force and the box that it came was sealed with tape
saying GOW3 DO NOT DELIVER TILL THE 20/09/2011 and my rage turnt up today by parcel force but didnt have a email from game saying it had been dispatched.