Оплата [Translation - Payment]

СергейПанжуков · May 4, 2019

Завёл деньги на игру warface а их на счёте нет.в оплате и счета написано выполнено а в игре нет.что делать ?

[Translation-He made money for the game warface and they are not on the account. In the payment and the invoice is written and in the game No. What to do?]

:)

XBF Amber M

Hi there,

Thanks for reaching out to us in the forums with this issue. Sadly, we here on the forums do not have the tools to assist directly with your billing issue; however, there are some self-service options open to you:

Should you be unable to resolve your issue after that, then it is recommended that you contact support from your region:

Hours of operation: Monday through Friday, 09:00 - 17:00 (Moscow time)

Saturday: closed / Sunday: closed

Phone Numbers +7 (499) 922 87 07

I hope that this helps out!

XBF Brad A

Hi fellow gamer,

Thanks for coming to the forums. You can check the
order history and make sure nothing has been purchased recently. If you do not see anything we suggest you contact support as Daniel suggested. Here is a guide to request a call from support.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

ChiefJoboo

To pay an overdue payment go here:
https://account.microsoft.com/services/ and click on "pay now" beside the amount in red. Pay the amount with a credit/debit card and you can then pay for xbox live again or redeem codes for xbox live.

If you are having trouble paying this overdue payment please contact xbox support:

1. Go to
http://support.xbox.com/contact-us

2. Click "Billing & Accounts"

3. Click "See Other Options"

4. Click "Charges on My Account"

5. Click "Show contact options"

6. Click "Chat with Xbox Support" or "Request Callback"

Daniel_0815

Я бы рекомендовал вам связаться со службой поддержки Xbox, потому что они решают все проблемы с учетными записями и определенно могут вам помочь!

[Translation-I would recommend contacting Xbox Support because they solve all account problems and can definitely help you!]

RomkaZzz

Дмитрий, ты уверен что все подписки выключены?

Проверь еще раз, зайти в
аккаунт в раздел услуг и подписок. В разделе истории покупок по уаждой покупке можно запросить возврат средств.

Если ты отключил подписку но списалась оплата автоматически, рекомендую обратиться в техподдержку напрямую.

Удачи!

---------

[Mod Translation - Dmitry, are you sure that all subscriptions are off?

Check again, go to your account in the section of services and subscriptions.
In the purchase history section for each purchase, you can request a refund.

If you disconnected the subscription but the payment was written off automatically, I recommend contacting technical support directly.

Good luck!]

Оплата [Translation - Payment]