Оплата из Беларуси[Translation-Payment from Belarus]

Hi Erop,

Thanks for coming to the forums. If you are in a certain region trying to buy from another this is the reason you are unable to. When making purchases all regions need to match, your profile, card and console. Here is a guide for

changing region.

Thanks,

Brad

But I have BY region everywhere. And if we speak abot program Xbox(beta), when i try to buy game pass I don`t` see my card and it thinks that my region is United States.

Hi there,

Thanks for reaching out to us in the forums with this issue. Sadly, we here on the forums do not have the tools to assist directly with your billing issue; however, there are some self-service options open to you:

• How to cancel your Xbox subscription
• How to pay a past due balance on an Xbox subscription
• Request an Xbox digital product or subscription refund

Should you be unable to resolve your issue after that, then it is recommended that you contact support from your region:

Hours of operation: Monday through Friday, 09:00 - 17:00 (Moscow time)



Saturday: closed / Sunday: closed



Phone Numbers +7 (499) 922 87 07

I hope that this helps out!

Hi fellow gamer,

Thanks for coming to the forums. You can check the
order history and make sure nothing has been purchased recently. If you do not see anything we suggest you contact support as Daniel suggested. Here is a guide to request a call from support.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

To pay an overdue payment go here:
https://account.microsoft.com/services/ and click on "pay now" beside the amount in red. Pay the amount with a credit/debit card and you can then pay for xbox live again or redeem codes for xbox live.

If you are having trouble paying this overdue payment please contact xbox support:

1. Go to
http://support.xbox.com/contact-us

2. Click "Billing & Accounts"

3. Click "See Other Options"

4. Click "Charges on My Account"

5. Click "Show contact options"

6. Click "Chat with Xbox Support" or "Request Callback"