Оплата и выставление счетов

Web translation:

Payment and invoicing

Tonight (11/12/2018) I was rewritten from the money card for the Xbox Game Pass, I don’t intend to use this subscription, I need a refund, how to make it?

Response:

Hi there,

to cancel a subscription please see this link for the exact steps on how to stop or cancel a subscription:

https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

As far as I know it will also show also the refund amount when cancelling, but that might be different per situation.

Let us know the results

Hello!

Can you provide us with a bit more information regarding this situation. It sounds like you are trying to add a credit card onto an account.

Manage your payment options online. Or did you say you made an accidental purchase of some kind. If so check out this link for any available options

Request an Xbox digital product or subscription refund. Please let us know with a reply if you need further assistance.

Hope this helps!

No, I did not make any purchases. The money was withdrawn as soon as I tied the card, but I could not buy it with the help of it. It is not displayed through the xbox. Although through the computer in my account it is visible.

Hello АрсенийМороз,

You will need to fill out the
refund request form. You can continue to follow up with the emails the agents from the request refund will send you. Also if you are not sure what the charge is for you may request a call back.

When you go to
Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select no thanks, then select category system update
• Step 3-----gives some troubleshooting or help tips
  
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

Для выставления счетов и покупки

По вопросам выставления счетов и покупки обращайтесь в службу поддержки по ссылке: https://support.microsoft.com/en-us, но для отмены подпитки вам необходимо отменить все долги.

[Translation - For billing and purchase

For billing and purchase, please contact support at the following link: https://support.microsoft.com/en-us, but to cancel the recharge you need to cancel all debts.]