Open Tray Error

Discus and support Open Tray Error in XBoX on Consoles to solve the problem; Does anyone have experience with the open tray error? I have an original xbox 360, that randomly has this error. Last week it wouldn't read any discs... Discussion in 'XBoX on Consoles' started by playerhilton9, Jan 16, 2014.

  1. Open Tray Error


    Does anyone have experience with the open tray error? I have an original xbox 360, that randomly has this error. Last week it wouldn't read any discs for 2 days, then magically it started working again. Yesterday I switched discs 6 times, with no problems.
    Today; however, it has refused to read anything. When I put in a disc it will say reading, then two buzz like sounds will follow. Usually right after hearing this it says open tray.

    Last week when it had this problem I opened it up and cleaned out the dust. I even open the disc tray and cleaned the dust in there. The night I put it back together it didn't read anything, but the next day it did. I'm not sure that cleaning it had any
    effect on the open tray problem, probably just a coincidence? Anyway it's on the fritz again, so I'm looking for some advice on how to solve it. Please do not tell me to check the disc. I have tried dvds, cds, original xbox games, nothing works. Also I've
    cleared the cache, unplugged all the cords and whatever the 'official guide' recommends. I think it's the laser, but why is it so random? Sometimes letting it warm up for a few minutes works, but lately that hasn't helped. Also, it seems that the problem
    has gotten more common since I got GTA V, but that may be coincidence as well. Logically it makes no sense, it's like the xbox reads discs when it wants to.

    :)
     
    playerhilton9, Jan 16, 2014
    #1
  2. akjourney
    akjourney Guest
    No response from MS and now my post from last night is gone?

    not reading Open Tray Error
     
    akjourney, Jan 16, 2014
    #2
  3. open tray error

    any help with open tray error
     
    XciTe rampage, Jan 16, 2014
    #3
  4. Open Tray Error

    By "put it back together" do you mean to say you had the drive disassembled?
     
    VisageOfAnAngel, Jan 16, 2014
    #4
  5. Hey there

    Welcome to the forums

    .

    This looks like your laser has gone. Sometimes it works, then the next minute it doesn't. This type of problem is generally caused when there is a loose wire within the component.

    .

    How I know?

    .

    This happend with me, but it was with my Head set. I would find it works for a day, then all of a sudden it doesn't. Turns out it was a loose wire.

    .

    The only way you can fix it, if non of the Articles has helped you, is to send it up for repair. You can do this through this link bellow

    https://myservice.xbox.com

    As for opening your Xbox. That can sometimes void your warrenty.

    .

    Hope this helps

    Regards
     
    Nathan Roberts (SunkNath), Jan 16, 2014
    #5
  6. The laser does need to be replaced, there's no doubt about that but if playerhilton9 opened the console's case and started unauthorized maintenance it definitely voids the warranty and Microsoft will not touch the console.

    Sorry but you'll have to buy an entirely new console if you opened it up at all.
     
    VisageOfAnAngel, Jan 16, 2014
    #6
  7. BongKaos
    BongKaos Guest
    You can always see if a local shop can do the repairs if indeed the warranty is voided. This is NOT recommended by MS but maybe the only option if they won't make the repairs. Either way, start saving money for a new console or, repair fees. Head
    over to the contact page to start a repair order. GOOD LUCK!!!
     
    BongKaos, Jan 17, 2014
    #7
  8. Open Tray Error

    I was afraid that it was the laser. As for voiding warranty and stuff, I don't even remember if I bought warranty, and even if I did it expired about 5 years ago. As for sending it in to Microsoft, if I had the money to do that I'd probably just buy another
    console as they run about the same. That way I'd get another controller, cables, and xbox. I'm just trying last resort stuff. The laser needs to be replaced or adjusted?
     
    playerhilton9, Jan 17, 2014
    #8
  9. Sorry, you shouldn't get an answer here. These forums are governed by the Terms of Usage agreement which strictly forbids doing what you want to do.
     
    VisageOfAnAngel, Oct 31, 2018
    #9
  10. akjourney Win User

    No response from MS and now my post from last night is gone?

    not reading Open Tray Error
  11. VailedX360mania Win User

    open tray error

    I know what you are talking about. I have faced this problem alot! Well I'm sorry to say that there is no good news. The problem is caused by DVD readers laser. It is caused by either getting dirty, getting damaged, or stuck in one place. For solution, there
    is no other way than opening up the XBOX(which is not recommended), and cleaning the laser. If it still doesn't work, all you have to do is to switch DVD readers. I know it sounds crazy but it does actually solve it.

    If you say, "I don't/can't open my XBOX and do all that stuff" send it for repairment through:
    myservice.xbox.com/.../Welcome.aspx

    IF your warranty is off due to expiration OR some other reason, then I say find a shop that actually can do these kinda stuff :)
  12. Arch Skyte Win User

    open tray error

  13. GreyPilgrim-CE541714 Win User

    Open Tray Error

    This unfortunately wont help you,

    You would have needed to send it to MS for repair had none of the recommended troubleshooting steps helped you. But as you have opened the console MS will not touch it and self repair can not be discussed on the forums.
  14. Berserkerist Win User

    Open Tray Error

    Our remarks have been falling on deaf ears. I keep getting the same remark of sorry, it's not our fault, would you like to set up a repair (that will cost you $100 for your out of warranty Xbox) I had this happen to me after the latest dashboard update.
    Write the gaming press (joystiq, ign, kotaku) and file a complaint with the FTC. Microsoft needs to address this issue and make things right.
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Open Tray Error

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