Onyx Compass Not Showing Up In Account/Game

Here is the original post to Sea of Thieves support. It has been 7+ days and it still hasn't been given to me. What can I do to pursue this. PC player here as well.

activity

I watched the wonderful stream and even posted in chat! Didn't get the compass though. Any insight on what I should do?



Igor The Cruel

Thursday, February 7 2019 03:11

Ahoy there,

The promotional items available through a MixPot promotion can take up to 7 days to arrive on your account.

You can check to see whether the item has arrived on your account here:

https://account.microsoft.com/billing/orders?fref=home.card.payment-and-billing

Note: If you can see the promotional item on your account on this page above but not in-game please complete the below.

Xbox:

Perform a hard reset

- Hold the power button down on your console for 5 seconds

- Restart your Xbox

- Launch Sea of Thieves

- Check the appropriate in-game customisation chest for the promotional item

PC:

Clear your store cache

- Press the Windows Key

- Type in wsreset and press Enter

- Reboot your system

- Launch Sea of Thieves

-Check the appropriate in-game customisation chest for the promotional item.

Should your item still not show up in-game please respond to this support ticket.

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Not received your item?

If you have still not received your promotional item after 7 days please contact: https://support.xbox.com/games/game-setup/xbox-mixpot-faq

Regards,

Sea of Thieves - Player Support

:)