Online when I'm at work??

Hi

So Ive googled this, can't find a huge amount of info on this issue but I'm sure it must happen on a regular basis.

So I'm working a 14 hour day. Get a message from my daughter asking if I am at home as I'm online (through the Xbox app) but I was was most definitely at work. Thinking this must be her making an error, she sent me a picture of her home screen and sure
enough, I'm online. Why would this happen? I haven't played Xbox for 3/4 days and I hadnt been on the Xbox app for probably a few weeks. Any info would be greatly appreciated!

:)

 

Xbox saying I'm offline when I'm in game but online when I'm not.

So, this primarily happens when I'm in game on Call of Duty Modern Warfare Remastered, however this still happens on Infinite Warfare - I appear offline when playing in Matches (I didn't set my self offline as my status message) as soon as I get out of the
match I appear back online. During this time of me being offline I don't receive any invites, not notifications, I also can't record using encoded software for xbox. This all appeared out of no where, I've tried setting myself offline the online to see if
that works, I've tried to update but it doesn't allow me to update. If anyone can help me that would be fantastic, thank you for your time.

 

Xbox saying I'm offline when I'm in game but online when I'm not.

Hi,

Let's isolate your concern by gathering the following information:

1. Is this issue happening with other non-Call of Duty games?

2. Is this issue happening with other Xbox Profiles?

3. May we have the exact error message prompted?

Make sure to check the status of Xbox Live and Activision for any service alerts. To proceed, check out the following links:

Xbox Live Service Status

Activision Support Online Services

Also, check the status of your Xbox Live Gold Membership by clicking this
link and see if it's in good standing. Sign in with your Microsoft account.

In addition, we recommend removing and re-adding your Xbox Profile on the Xbox One that may help resolve profile issues in a game. To proceed, click this

link and perform the steps provided. Make sure to restart the Xbox One before re-adding your Xbox Profile.

Keep us posted.