Online safety

you did the right thing by reporting them, but you should not have responded to them.

many trolls do things such as this to provoke a response that they can report for harassment (or offensive language, threats, etc) so it is always best to report them then block them.

you should also consider contacting local law enforcement about them as they may be committing a crime by "cyber-stalking".

you should make sure that the settings for Party Chat is Invite Only for your boys and that their friends also set Parties to Invite Only to prevent people from joining randomly or from their friends list.

the following link has everything about online safety and privacy on Xbox

https://support.microsoft.com/en-us...ety-and-privacy-settings-for-parents-and-kids

Hi Jcgaming2000, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I appreciate you checking your privacy settings and making sure that they're all set to "allow". In order for us to isolate the issue, are you on Xbox or PC?

If you're on an Xbox console, you need to have an active Xbox Live Gold subscription to play the game.

Here you will find all the information on online safety.

https://support.xbox.com/en-ZA/help...e-online-safety-and-privacy-settings-xbox-one

support.xbox.com/.../online-safety

Try this:
https://support.xbox.com/id-ID/xbox-live/online-privacy-and-safety/online-safety#1570d9565605401f8d0ba81fd25b5087