Online problems on Forza Horizon 5 on PS5

Sondre S · Jun 17, 2025 at 5:13 PM

I have problems with going online in Forza Horizon 5 on PS5. When I try to make a convoy it says «please check your internet connection and try again». I don’t know what to do to fix it. And when I try to connect to Horizon life it says «Matchmaking cancelled because your Horizon convoy changed». How can I fix these problems?

:)

Daft Badger

This is a Xbox support forum.

If you are having issues with FH5 try the Forza forums HERE

Mia-Tr

Hello Alex Castro2.

Welcome to the Microsoft Community.

Generally, when you play a Microsoft game on the Playstation, you will be prompted that you need to associate an account with it, and all you need to do is sign in to your Microsoft account (you will need to enter your account and password) in order to play the game.
Here is a page about the release of Forza Horizon 5 on PS5, there is a page about how to use your Microsoft account on Playstation, please refer to.
Forza Horizon 5 on PS5 FAQ – Forza Support

Thank you for your patience and understanding!

Best Regards,
Mia - MSFT | Microsoft Community Support Specialist.

Alvaro A-

Hi pouyan,

Thank you for posting in Microsoft Xbox Community. I understand that you want to inquire about unlinking a Forza Horizon 5 account from your PlayStation 5.

According to Forza Horizon's FAQ, linking a Microsoft account to a PSN account is on a title-by-title basis and permanent. Players have the ability to unlink the Microsoft account to that PSN account, for Forza Horizon 5, but will be constrained to relinking to only that specific and originally linked, Microsoft account.

Here's the official support FAQ page for your reference:

https://support.forzamotorsport.net/hc/en-us/ar...

Regards,

Alvaro

Nursemorph

You can only link one account:

"Linking a Microsoft account to a PSN account is on a title-by-title basis and permanent. Players have the ability to unlink the Microsoft account to that PSN account, for Forza Horizon 5, but will be constrained to relinking to only that specific and originally linked, Microsoft account"

https://support.forzamotorsport.net/hc/en-us/articles/39144665637651-Forza-Horizon-5-on-PS5-FAQ

Nursemorph

You can't do anything...once it's linked, it can't be changed:

"Linking a Microsoft account to a PSN account is on a title-by-title basis and permanent. Players have the ability to unlink the Microsoft account to that PSN account, for Forza Horizon 5, but will be constrained to relinking to only that specific and originally linked, Microsoft account."

https://support.forzamotorsport.net/hc/en-us/articles/39144665637651-Forza-Horizon-5-on-PS5-FAQ

Online problems on Forza Horizon 5 on PS5