Online problem

Erm.................................ok.

I contacted with the support. The problem was the region. I solved it. Thank you for the help!

No worries at all! I'm happy to see you're all sorted out now. As always, please reach out again if you have problems with this same issue in the future.

Hello!

Can you tell me how to add my games on one drive by steps?

I'm sorry for any confusion! I did not mean OneDrive, but an external hard drive. You can purchase this from a retailer and have the Xbox One format it. However, if you do not have one, you will have to redownload your games after trying the full factory
reset.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hello again!

I have the same problem with the permissions. I made a factory reset and kept my games and apps and I didn't solve it! Also, when I want to see my messages it writes me: ''We can't get all of your messages right now. Check back later''. And this is from
three days. How to solve the problems?

I'm sorry to see your issue came back, and with a new issue, no less! Were you able to try a full factory reset? This is the one where you will have to remove your games and apps. If you have an external hard drive, you can store some of your larger games
on that to help alleviate any issues with downloading them again. That should also solve the messages issue. Let me know how it goes!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

I made it and it didn't work.