online game access

Hello there @davidconti1, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

same thing happened to me and i just did wat davemcfly said and it still doesnt work... im playing GTA online. but same EXACT problem down to the network error

try doing a speed test via your 360 or worst case scenario, delete profile (profile only) and redownload it from the live servers, either one should refresh your connection to them and will make your gold work.

[quote user="NotNice254"]Just ... bought one month gold membership. tried to get on COD and it says "this profle is not allowed to play on xbox live". I got an emial showing I paid for the membership went to the Battlefield 4 beta and it says this profile
does not have the correct permissions to access xbox live functionality.[/quote]

If you look at the Xbox Live Status page, there is currently (at this time of posting) an issue that affects purchasing and managing your Gold Membership.

If after the issue is resolved, your Gamertag still shows up as a free silver member,
you need to contact the official support here.

First we pay our ISPs to access their servers and gain access to the internet, then we pay microsoft to access their servers and gain access to XBL, then we pay the game developers to access their servers and gain access to a game's online functionality.
Essentially we're paying 3 times to actually get online in these games. 4 times if you count the initial purchase cost of the game.