Online chat not working

Freddie Carpenter · Aug 16, 2023

Every time I try and start a chat online or contact anyone via Microsoft I get this error message and cannot do anything.

There was a problem loading the Virtual Agent. Please try again later. Reference Number: 08NbcZAAAAABEzIXOK81eRpQ8u4iVgvCkTE9OMjFFREdFMTYwNQBjZWY4YmZiMS0zOWMxLTRhYzgtYjJlMS00NjJjMzc2M2Q4NjM=

This isn't particularly helpful when I need an issue resolving and cannot speak to anyone.

:)

The_Last_DJ

Hello Freddie! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues. I know some online chats don't like Safari as a browser for instance and stops people getting to an agent.

I have put a few suggestions below of things to try.

Use InPrivate or Incognito window in your browser and try again.

Use different browser and InPrivate window.

Use different internet connection like mobile hotspot.

You can even try a combination of the above.

Kim1st

Worked! I was on chat online for hours and no resolution! Thanks!

Mister Maka

Hey there little mrs sun.

Sorry to hear about the chat issues you're having, to start out, do you have this issue with all players, or is it only some? It's possible some other users are experiencing a NAT error that's preventing you from chatting with them.

UnbarringGnat7

Game pisses me of the online chat isn't even working!!!!!!!!!!!!!

ArminatorX

You say party chat is working fine.

Does game chat in other games work? Or is game chat in every game not working?

What particular game does not work with party chat on your account?

Can you check on
https://account.xbox.com/settings if by accident your online and privacy settings were changed to disable voice chat?

Online chat not working