Onkyo TX-NR797 - 4K and HDR10 Issues - Help!

Discus and support Onkyo TX-NR797 - 4K and HDR10 Issues - Help! in XBoX on Consoles to solve the problem; I purchased an Onkyo TX-NR797 yesterday for my Optoma UHD65 projector setup. I've tested both of my HDMI cables by directly connecting the Xbox into... Discussion in 'XBoX on Consoles' started by GoBucky43, Nov 19, 2019.

  1. GoBucky43
    GoBucky43 Guest

    Onkyo TX-NR797 - 4K and HDR10 Issues - Help!


    I purchased an Onkyo TX-NR797 yesterday for my Optoma UHD65 projector setup. I've tested both of my HDMI cables by directly connecting the Xbox into the projector and had no issues. Now after using my
    Onkyo for my AV/sound system, I have run into multiple errors from a video perspective:

    Watching movies & TV:

    - Your TV setup DOES support 4K 10-bit at 24hz.

    - Your TV setup doesn't support 4K 10-bit at 50hz.

    - Your TV setup doesn't support 4K 10-bit at 60hz.

    Playing Games or Capturing games:

    - Your TV setup doesn't support HDR10 for gaming.

    I've changed the settings on my Onkyo receiver to auto upscale and performed a firmware update but no luck. Also, I know the UHD65 doesn't support Dolby Vision, so I am not concerned about getting that to
    work.

    Hoping this thread can help me out, cause I am lost and would like not to return this product! (If I have too - please recommend some products that wont have this issue)

    Thanks everyone!

    :)
     
    GoBucky43, Nov 19, 2019
    #1
  2. L0G1C_B0M8 Win User

    Onkyo TX-NR797 - 4K and HDR10 Issues - Help!

    FYI - I did get a resolution to this from Onkyo. They said, "Press and hold" the "BD/DVD" button on the front of the receiver. While holding down "BD/DVD", please press the "On/Stand By" button on the front
    of the receiver. Press the "On/Stand By" button to cycle between 4K Standard and 4K Enhanced. Please choose 4K Enhanced.

    Just make sure it is done on the physical receiver itself, not the remote!
    THANK YOU!

    I have the Onkyo TX-NR676 and this worked for me. I also got the firmware update last night and decided to do a complete factory default reset on my receiver today.
  3. xDevilxGirlx421 Win User

    Onkyo TX-NR797 - 4K and HDR10 Issues - Help!

    Hi,

    make sure you set the the setting in your t to 4k when your xbox is on
  4. GoBucky43 Win User

    Onkyo TX-NR797 - 4K and HDR10 Issues - Help!

    FYI - I did get a resolution to this from Onkyo. They said, "Press and hold" the "BD/DVD" button on the front of the receiver. While holding down "BD/DVD", please press the "On/Stand By" button on the front
    of the receiver. Press the "On/Stand By" button to cycle between 4K Standard and 4K Enhanced. Please choose 4K Enhanced.

    Just make sure it is done on the physical receiver itself, not the remote!
  5. GoBucky43 Win User

    Onkyo TX-NR797 - 4K and HDR10 Issues - Help!

    I'm good there, says I'm in 2160P@60HZ.
  6. justin0862 Win User

    Atmos only outputs Multichannel

    This is the exact thing that is happening to me, I have the Onkyo TX-NR797 and i cannot get it to do dolby on games, The Onkyo i had previously did it no problem. Called Xbox..that was a waste.
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Onkyo TX-NR797 - 4K and HDR10 Issues - Help!

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