OneGuide Sky TV Wales - HD/SD channel mix up and various problems.

Discus and support OneGuide Sky TV Wales - HD/SD channel mix up and various problems. in XBoX Games and Apps to solve the problem; I have Sky TV UK/Wales configured. The one guide for a large part does a good job, however there are few little problems I'd like to see resolved. 1.... Discussion in 'XBoX Games and Apps' started by duggers76, Jul 1, 2014.

  1. duggers76
    duggers76 Guest

    OneGuide Sky TV Wales - HD/SD channel mix up and various problems.


    I have Sky TV UK/Wales configured. The one guide for a large part does a good job, however there are few little problems I'd like to see resolved.

    1. It often lists HD channels (ITV2 HD / ITV3 HD) but displays the SD channel - but not always ITV HD is correct.

    2. On some channels the +1 gets mixed up, and the shows it's claiming is on, is actually in 1 hours time.

    3. I can't add Sky1 to my favorites. I've tried everything including a factory reset - which does work for a while.

    4. Channel 4 is actually S4C - I live in wales! So channel 4 is effectively missing from the lineup.

    Basically, i'd like to know if there is ongoing support for the one guide TV listings? Will it get updated/improved in the future?

    Thanks.

    :)
     
    duggers76, Jul 1, 2014
    #1
  2. Kinect 2 - CH Requests Jumps to HD ChHs over SD Normal?

    Hey Eviltwin,

    You can also change the setting to only show HD or SD channels in the OneGuide. Go to Settings> TV & OneGuide settings> OneGuide> Show all HD and SD channels. That will remove any duplicate channels.
     
    MisterBalloons, Jul 1, 2014
    #2
  3. The entire channel lineup is wrong.

    @Greensquirrel - go into TV settings - OneGuide, and change channel filtering to show all HD and SD channels. Does that fix it?

    @VooDoo90, thanks! I'll let the team know.
     
    JT Kimbell [MSFT], Jul 1, 2014
    #3
  4. duggers76
    duggers76 Guest

    OneGuide Sky TV Wales - HD/SD channel mix up and various problems.

    Is any of the above happening to people who use the sky lineup in the OneGuide?

    Can someone confirm if this will be fixed?

    Thanks.
     
    duggers76, Jul 3, 2014
    #4
  5. duggers76
    duggers76 Guest
    Ok, fixed my own problem. It seems during setup I selected sky hd Wales, which puts the HD channels first. You need the HD package from sky to match this setup. I changed it to sky SD Wales and suddenly all the channels are correct and I can still get the
    free HD channels, which I thought I wouldn't if I selected SD. Strangely I can add sky 1 as a favorite as well, not sure why that is?

    There is still one problem, the guide lists channel 4 but it's actually S4C.

    Hope this helps someone.
     
    duggers76, Nov 1, 2018
    #5
  6. duggers76 Win User

    OneGuide Sky TV Wales - HD/SD channel mix up and various problems.

    Ok, fixed my own problem. It seems during setup I selected sky hd Wales, which puts the HD channels first. You need the HD package from sky to match this setup. I changed it to sky SD Wales and suddenly all the channels are correct and I can still get the
    free HD channels, which I thought I wouldn't if I selected SD. Strangely I can add sky 1 as a favorite as well, not sure why that is?

    There is still one problem, the guide lists channel 4 but it's actually S4C.

    Hope this helps someone.
  7. duggers76 Win User

    OneGuide Sky TV Wales - HD/SD channel mix up and various problems.

    Is any of the above happening to people who use the sky lineup in the OneGuide?

    Can someone confirm if this will be fixed?

    Thanks.
  8. MisterBalloons Win User

    Kinect 2 - CH Requests Jumps to HD ChHs over SD Normal?

    Hey Eviltwin,

    You can also change the setting to only show HD or SD channels in the OneGuide. Go to Settings> TV & OneGuide settings> OneGuide> Show all HD and SD channels. That will remove any duplicate channels.
  9. JT Kimbell [MSFT] Win User

    How to add missing channels?

    Hey guys,

    If going to TV & OneGuide settings -> Guide and telling it to show all HD & SD channels DOES NOT cause the missing channels to appear, can you do the following?

    Go to TV & OneGuide settings -> Troubleshooting -> Report a OneGuide problem and let us know what you are seeing.
  10. JT Kimbell [MSFT] Win User

    The entire channel lineup is wrong.

    @Greensquirrel - go into TV settings - OneGuide, and change channel filtering to show all HD and SD channels. Does that fix it?

    @VooDoo90, thanks! I'll let the team know.
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OneGuide Sky TV Wales - HD/SD channel mix up and various problems.

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