Oneguide Re-setup

sbrite10(2) · Nov 30, 2017

Im trying to re-setup my Oneguide. I get to the point where I enter my Zip Code and the system says it cant find my providers.This was working a few days ago.I had my Oneguide all setup but now nada.Any Ideas?I did go to the trouble shooter and reset my
TV settings and start from scratch but the system cant seem to bring up any providers.Is this an Xbox Live issue?

:)

ALC83 · Nov 30, 2017

X1 Platform/Xbox One Set Up

Make sure you also setup the OneGuide

An Xbox Dude · Nov 30, 2017

Comcast live tv is is 30mins. behind actual time.

Have you tried giving your console a hard reset? Hold the down power button until your console shuts down completely. One other thing you can try at the moment is to re run the TV and OneGuide setup in the settings app.

Bryon42 · Nov 30, 2017

I am having the same issue. Worked yesterday but not today. I cleared all the save data for one Guide and tried the setup again but it won't take any zip code I enter. There is another thread on here that has a bunch of responses from others having the same
problem, so I am thinking it is something on the M$ side, like the servers that have the One Guide channel info is down or something. If it's not working tomorrow I would contact M$ directly, that's what I am going to do.

Xbox digital tv-tuner doesn't work, still has its own support site?

Here is a link to the other thread regarding this problem.

Bryon42

I am having the same issue. Worked yesterday but not today. I cleared all the save data for one Guide and tried the setup again but it won't take any zip code I enter. There is another thread on here that has a bunch of responses from others having the same
problem, so I am thinking it is something on the M$ side, like the servers that have the One Guide channel info is down or something. If it's not working tomorrow I would contact M$ directly, that's what I am going to do.

https://forums.xbox.com/en-US/thread/432d35db-aa2e-4399-b5bf-a88f8299e4f1

Here is a link to the other thread regarding this problem.

ALC83

Make sure you also setup the OneGuide

MtnMan82

Having the same issue here. I use a TV Tuner with HD antenna. I’ve re-set it up twice. The system is finding the channels on setup but once i try launching Oneguide I get the same message “we’ve lost your channels...”

An Xbox Dude

Have you tried giving your console a hard reset? Hold the down power button until your console shuts down completely. One other thing you can try at the moment is to re run the TV and OneGuide setup in the settings app.

Ian Patterson

I ran through OneGuide's setup again and went through the troubleshooter, neither solved the problem.

Oneguide Re-setup