OneGuide "No info available" - Again (third time)

Discus and support OneGuide "No info available" - Again (third time) in XBoX Games and Apps to solve the problem; Bummer, here we go again. On 01/30/20 my OneGuide stopped providing channel listing information for my TV provider (currently Dish) and displays "No... Discussion in 'XBoX Games and Apps' started by GH0STP1X3L, Feb 2, 2020.

  1. GH0STP1X3L
    GH0STP1X3L Guest

    OneGuide "No info available" - Again (third time)


    Bummer, here we go again. On 01/30/20 my OneGuide stopped providing channel listing information for my TV provider (currently Dish) and displays "No info available". The channel lineup is still accurate, but no programming data. I've attempted the suggested
    steps in this support article with no success: (https://beta.support.xbox.com/help/hardware-network/oneguide-live-tv/incorrect-show-information).

    This is the exact behavior as the previous two times the OneGuide app failure occurred on 12/15/19 and 12/31/19; both of which I posted about and both were ultimately corrected.

    At the time of this post Xbox Live Status reports all services as working, @XboxSupport has no info about OneGuide, and the Xbox in-console status states "All services available".

    :)
     
    GH0STP1X3L, Feb 2, 2020
    #1
  2. GH0STP1X3L Win User

    OneGuide "No info available" - Again (third time)

    While I appreciate the response I do have to ask, did you even read my post? The link you provided is the exact support article (with its link) that I stated as attempting in my original post. As such, those suggestion did not work.

    The issue is with the OneGuide app, not with my Xbox or with the local TV programming info. As I mentioned in my original post, "The channel lineup is still accurate, but no programming data".
  3. lllWormWoodlll Win User

    OneGuide "No info available" - Again (third time)

  4. GH0STP1X3L Win User

    OneGuide "No info available" - Again (third time)

    As of 02/06/20 the OneGuide programming data has been restored and is now functioning correctly.
  5. GH0STP1X3L Win User

    OneGuide "No info available" - Again (third time)

    Yes, I've tried powercycling; no success. The issue is with the OneGuide app, not with my Xbox or with the local TV programming info. As I mentioned in my original post, "The channel lineup is still accurate, but
    no programming data".
  6. Onyx Is Here Win User

    OneGuide "No info available" - Again (third time)

    Sorry to hear it. Please try powercycling your console by holding the power button on it for 10 seconds till it shuts down. While it's off unplug it for 5 minutes. During this time unplug your modem/router for at least 60 seconds.

    When you're internet is back up and running try the OneGuide again
Thema:

OneGuide "No info available" - Again (third time)

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