OneGuide "No info available" - Again (fourth time)

GH0STP1X3L · Mar 20, 2020

Bummer, here we go again. On 03/19/20 my OneGuide stopped providing channel listing information for my TV provider (currently Dish) and displays "No info available". The channel lineup is still accurate, but no programming data. I've attempted the suggested
steps in this support article with no success: (https://beta.support.xbox.com/help/hardware-network/oneguide-live-tv/incorrect-show-information). I have reported this.

This is the exact behavior as the previous three times the OneGuide app failure occurred on 01/30/20, 12/15/19 and 12/31/19; all of which I posted about, reported to Xbox Support, and were ultimately corrected.

At the time of this post Xbox Live Status reports all services as working, @XboxSupport has no info about OneGuide, and the Xbox in-console status states "All services available".

:)

GH0STP1X3L

If you go to the settings app under general > TV & Display Options> TV & OneGuide > OneGuide > Under the advanced section clear OneGuide and History. If that doesn't work, on the same tab remove the provider under the HDMI, and a USB tabs, then
we can figure OneGuide with your service provider.

While I appreciate the response I do have to ask, did you even read my post? Your suggestions are exactly the same as the "Solutions" provided within the support article I linked, which I stated as attempting in my original post. As such, those suggestion did
not work.

Tesla 746

If you go to the settings app under general > TV & Display Options> TV & OneGuide > OneGuide > Under the advanced section clear OneGuide and History. If that doesn't work, on the same tab remove the provider under the HDMI, and a USB tabs, then we can
figure OneGuide with your service provider.

GH0STP1X3L

As of 03/22/20 the issue seems to be resolved; the channel programming data is now displaying for all channels.

GH0STP1X3L

While I appreciate the response I do have to ask, did you even read my post? The link you provided is the exact support article (with its link) that I stated as attempting in my original post. As such, those suggestion did not work.

The issue is with the OneGuide app, not with my Xbox or with the local TV programming info. As I mentioned in my original post, "The channel lineup is still accurate, but no programming data".

lllWormWoodlll

Hi, thank you for reaching out to us on Microsoft Forums today,
Hope this information is helpful.

If channel or show information is incorrect or doesn’t appear in your Xbox OneGuide,

Here is a link that might help you troubleshoot the problem
https://support.xbox.com/en-US/browse/xbox-one/live-tv/OneGuide

OneGuide "No info available" - Again (fourth time)