OneGuide missing channels

R7Response · Oct 24, 2014

Living in Canada and bought the Super Sports Pack from my local cable provider. Unfortunately none of the channels seem to appear on the OneGuide. Anyone have know why, or a possible fix? Thanks!

:)

BlackMamba218 · Oct 24, 2014

Xbox OneGuide Missing Channels - DirecTV

Missing channels in the Oneguide as well. Major networks missing like NBC.

Nuno Bernardo Lopes · Oct 24, 2014

Live TV, Vodafone IPTV, Portugal

The OneGuide channel list is missing a lot of channels from Vodafone IPTV Portugal. On another the mapping between channel information and channel numbers in Oneguide is wrong on some channels. For instance selecting FoxLife HF on Oneguide shows AXN.

That makes it mostly unreliable hence unusable.

Don't know where to report problems regarding this.

Mister Beep · Oct 24, 2014

Hey there R7Response!

Sorry to hear there are channels missing! The best way to report this is actually in the Xbox One console. Here's how:

Press the Menu button on your Xbox One controller and select Settings.

Under the Console group, select TV & OneGuide.

In the TV & OneGuide menu, select Troubleshooting.

Select "Report a OneGuide problem" and select "Missing channel" and follow the steps!

Give that a shot and let us know how that goes. Those steps should get the ball rolling for you!

terpfan1980 · Nov 1, 2018

Thanks Mister Beep for the clear and concise instructions on how to report missing channels. Much appreciated!

BlackMamba218

Missing channels in the Oneguide as well. Major networks missing like NBC.

BenEBoy

I'm having the same issue. Oneguide doesn't display any information for certain channels. Clearing Oneguide and History doesn't have any impact. Also, some channels are missing or in the wrong order.

Jordan111

Since TWC is consolidating SD and HD channels, AMC now shows as channel 35.

There is a OneGuide setting that will automatically hide duplicate SD channels if an HD channel exists. Since I had this enabled, OneGuide did not even show channel 35.

So if a channel is completing missing from OneGuide, it may help to disable that setting until the new OneGuide is released.

After disabling that option, I went through the guide and set as many favorites as I could using the old SD channels (many of which seem to be the same). I will just rely on using favorites until this is sorted out.

IronWill

It's been nearly a year since I've been able to use One Guide due to bad channel information. As my cable provider continues to add and move channels these changes rarely appear in One Guide. I have make several attempts to get help with this through forums,
chat, email and report submission on my Xbox One. I really don't understand how TiVo can update new channels or channel changes within 24-48 hours, but it takes months and multiple requests to get updates to the One Guide channel listings. There needs to
be a method to either submit these updates via a form or allow me to add channels manually to my One Guide. Once again I am listing the channel additions, changes and bad listings below:

Cable Provider = CableONE

Zip Code = 36207

Channels and descriptions

414 - NatGeo Wild HD

416 - BravoHD

427 - ScienceHD

440 - SproutHD (One Guide lists as NickHD)

442 - NFL Red Zone HD (One Guide lists as Comedy Central HD)

443 - Travel HD

446 - Headline News HD (One Guide lists as Spike HD)

466 - MeTV HD

499 - OutdoorTV HD

525 - Fox Business HD (One Guide lists as MTV HD)

527 - BBC America HD

528 - ID HD

532 - TVOne HD

535 - ESPNU HD

Mister Quimby

Hey there CPUFox!

Glad to hear that the issue has been sorted! If any issues pop up in the future, please go ahead and create a new thread. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting
steps that you have tried. Thanks in advance!

OneGuide missing channels