Oneguide has no sound when switching from other game or app - requires hard boot

Discus and support Oneguide has no sound when switching from other game or app - requires hard boot in XBoX Games and Apps to solve the problem; My xbox 1 s has no sound coming from tv when switching from game to oneguide (TV). When I switch back to a game or app there is sound. This just... Discussion in 'XBoX Games and Apps' started by RobertGibson007, Nov 14, 2018.

  1. RobertGibson007
    RobertGibson007 Guest

    Oneguide has no sound when switching from other game or app - requires hard boot


    My xbox 1 s has no sound coming from tv when switching from game to oneguide (TV). When I switch back to a game or app there is sound. This just affects oneguide and requires a hard reboot to get the sound back. this just started a few weeks ago and I
    can't find a fix in the forums. Does anyone have a solution?

    :)
     
    RobertGibson007, Nov 14, 2018
    #1
  2. Duckfoot92
    Duckfoot92 Guest
    console shuts down

    This is happening to a few of us on reddit. Its switching between youtube and other apps from gaming when the console randomly shuts down. Booting back up everything is fine but then it will randomly do it again when switching apps. Its something on microsofts
    end it seems.
     
    Duckfoot92, Nov 14, 2018
    #2
  3. RyanKirkman
    RyanKirkman Guest
    no sound from the OneGuide app

    nevermind, I completely powered down my cox cable box and that fixed it.
     
    RyanKirkman, Nov 14, 2018
    #3
  4. XBF Crystal P
    XBF Crystal P Guest

    Oneguide has no sound when switching from other game or app - requires hard boot

    Hi there Robert,

    Thanks for reaching out. I'm sorry to hear about the issue with the Oneguide has no sound when you launch other games or apps.

    The one thing with the Oneguide is that it is a pre-installed app on the Xbox Operating system. In order to troubleshoot this please take a look at the following troubleshooting articles:


    If the problem persists, try doing a
    soft factory reset of the console,
    Reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

    Try this out first and let us know the results.
     
    XBF Crystal P, Nov 14, 2018
    #4
  5. XBF Crystal P Win User

    Oneguide has no sound when switching from other game or app - requires hard boot

    Hi there Robert,

    Thanks for reaching out. I'm sorry to hear about the issue with the Oneguide has no sound when you launch other games or apps.

    The one thing with the Oneguide is that it is a pre-installed app on the Xbox Operating system. In order to troubleshoot this please take a look at the following troubleshooting articles:


    If the problem persists, try doing a
    soft factory reset of the console,
    Reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

    Try this out first and let us know the results.
  6. Duckfoot92 Win User

    console shuts down

    This is happening to a few of us on reddit. Its switching between youtube and other apps from gaming when the console randomly shuts down. Booting back up everything is fine but then it will randomly do it again when switching apps. Its something on microsofts
    end it seems.
  7. RyanKirkman Win User

    no sound from the OneGuide app

    nevermind, I completely powered down my cox cable box and that fixed it.
  8. Co2 OUTBR3AK Win User

    Live Tv displays "debug"

    Sounds like something crashed within the TV app itself. Does your OneGuide work? Have you tried a Hard-Shutdown of the console and rebooting? I assume something incorrect happened when it pulled channel data.
  9. LudaChris-AB60F51C-A Win User

    Xbox One with Denon Receiver?

    Thanks, but it should be able to switch sound from game to tv right?

    My receiver has that ARC so shouldn't it be able to switch the sound when switching inputs?
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Oneguide has no sound when switching from other game or app - requires hard boot

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