OneGuide channels are wrong after Time Warner Cable new lineup

knartfokker · Apr 23, 2014

Another Austin TX user here. Started this morning before coffee had set in. I'll try the change/change-back trick, see if that works. I had just memorized my favorite channels too

LPMeTeOrA325 · Jun 3, 2014

this issue just occurred for me today as Time Warner just updated all the boxes with the new channel lineup over last night in NYC where I am. I spent an hour on the phone with Time Warner and a half hour on online chat with xbox tech support. Xbox tech
support told me I probably would have to restore my system to factory settings which I don't think is the solution and didn't want to do and Time Warner had no idea what I was talking about. I hope this gets resolved soon!

ErAcKi3000 · Jun 3, 2014

Same issue here. I figure it'll take a while before xbox updates itself.

DERRICKtheGREYt · Aug 17, 2014

mine is still incorrect if anyone has a solution let me know please!

Misses Quinzel · Nov 1, 2018

Hey, all! New with the August update, you have the ability to report these to us! Just head over to TV & OneGuide settings -> Troubleshooting -> Report a OneGuide problem. Fill out that form and we'll look into it!

7VN

All listings on oneguide are wrong for time warner. Zip [Mod Removed]. Twc changed channel lineup

ErAcKi3000

Same issue here. I figure it'll take a while before xbox updates itself.

lll Das lll

I have this problem in Raleigh as well. One thing you can do is reset your OneGuide under TV/Oneguide settings. Then uncheck the hide SD duplicate box as jnmarr said. This will at least update your Oneguide to have the correct channels. However, this
does not fix the "Watch Channel" command via kinect. I'm not sure why the Xbox doesn't update the "Watch channel" command when the OneGuide is updated. They really need to fix this soon, seeing that so many people bought new Xbox Ones last week.

Also, MS really needs to update the "Watch" command to include numbers. Then at least we could say "Watch Channel 3" if we wanted to watch the new WRAL channel number.

Iautorenewedu

Please PM me with:

TV provider:

Zip:

Example: (espn should be channel 55 shows as 159)

LPMeTeOrA325

this issue just occurred for me today as Time Warner just updated all the boxes with the new channel lineup over last night in NYC where I am. I spent an hour on the phone with Time Warner and a half hour on online chat with xbox tech support. Xbox tech
support told me I probably would have to restore my system to factory settings which I don't think is the solution and didn't want to do and Time Warner had no idea what I was talking about. I hope this gets resolved soon!

OneGuide channels are wrong after Time Warner Cable new lineup