One Year Later (by the formerly known as TitCriquet)

I'm adressing the moderators and administrators of this forum :

This is not possible anymore.

Here is a little recap of my problem :

There is about 1 year, more or less, I've been hacked on my Xbox account. The pirate took everything, he changed the password, and even the mail adress. I tried to contact a support. I've done half-dozen of them : Mail, Twitter, Phone, Support on the website,
and even here. None could respond to my problem. I write it again to be sure everyone is clear with it : None of them helped me. None.

Only one of them tried something : a sort of instant messaging, I can't find anymore, on the site. However, the woman in charge of my issue just created me another different account. Well, the problem here is that my console is unusable : I had a lot of
games I bought online. The problem is, given those games were on this first account, now I can see only a part of them on my hard disk, but can't play them anymore. I have to bought them again, on my new account.

I did a little math. I had between 400 and 500€ for about 15 games, without the games I didn't downloaded in time before the hack, which surely goes up to more than 1000€. Far more. At this price, I could buy a PS4 and lots of games at Sony : I heard the
client service is far better, and I believe it's not so far from the reality.

I can't understand how my situation is possible these days. Microsoft's security, where are you ? And I do not speak about it's Support, it's non-existent. I always prefered Xbox, and have been a very good client of them, since this issue. Nobody is able
to find back this account, even with all the things I gave for the support (mail adresses, IP, serial number of the machine, even photos !).

Now we're here. And I'm FURIOUS. I refuse to loose all these games I PAID and i want to PLAY, only because an
[mod removed-profanity] decided to hack them, and some others don't know how to do their work. That's a real disgrace !

I don't want anyone to tell me "contact this support it'll work" : It won't. I tried for MONTHS.

I want someone who's in charge, and who can contact me to fix this before I go complain to every consumer association I'll find. Moreover : I'm tempted to get a lawyer and attack Microsoft in court for this. And the more time passes, the more I am tempted
to do so.

I want a solution, even if it's only a refund of the games I possess. And I want it in a month.

Share this message to the good people, find me someone. I don't have to find by myself anymore : I already done that, and lost my time for months, for nothing. If I don't find back the use of my Xbox and every games I paid for on it by Wednesday, June 12th,
well, I'll take a lawyer.

Promised.

PS : This message and all of its answers will be saved on another device in case. I remind the origin of this anger and this message comes from the inability of Microsoft and it's supports to act correctly in front of this type of issue - Do not feel personally
assaulted by all these terms. Thanks for your understanding and support.

Jimmy, alias TitCriquet.

:)