One-Two-Free Punch

You'll need to post in the support section of this forum in order for them to check into it for you.

Hello Eli Wolfjah,

Apologies for the inconvenience. There is currently an issue with our purchase data that is in the process of being resolved. Due to an issue with the purchase database, purchases made after January 22nd have been delayed, and not yet received. After investigating
your account with another source, we see that you have consumable purchases for Warframe, Fallout Shelter, and Gems for another free to play title. Since these purchases occurred on or after the 24th, we have not yet received that data. Once this issue is
resolved, you should begin to see your purchases filter in and be processed for Rewarding. We have received a recent update from the team working on this issue that has informed us that this error will be resolved shortly. Again, apologies for any inconvenience
caused by this delay while we recover and catch up on Rewarding.

I would like to know the answer here. I was debating buying add ons but I dont want to waste my money...

Hi spudboy1969. Your Fallout Shelter consumable purchase was 3.99€. The purchases needs to be at least 5€ to qualify for the 1-2-Free offer.

Hello Ackis,

We see that there is currently an issue displaying your punches on the webpage; while we see that you have received a punch for one-two-FREE and progress for FREE pass, they have not yet appeared on the webpage. We are currently investigating why this is
occurring. Apologies for any confusion. However, we see that you currently have two punches for FREEquent for your activity in April and May.

Since you only spent 20.99 CAD in March, that would not have been enough to complete FREE pass that month:

Free Pass:

Earn 2,000 Rewards Credits per month by spending at least $31.80 plus tax on add-on content for ONE Free to Play title in the Xbox Store. For more information on what qualifies as add-on content, please see Question 2. This offer resets on a monthly basis,
with the offer period starting at 00:00 UTC on the first day of the month and ending at 23:59 UTC on the last day of the month.

Credits for your April FREE pass have been pending in your account since the 17th that month. For future reference, you can see a record of all your activity on the MyStatement on the MyRewards page.

We currently see that you have received a punch for one-two-FREE, but that punch is not displaying on the webpage. Again, we apologize for the confusion. We see that you are at 1 out of 3 punches for that offer, and are over halfway completed with FREE pass
for the month.