ONE takes for ever to startup

Selfmade2609 · Feb 21, 2015

Hello,

I bought my xbox one about three month after the official release. I was happy with it... until now.

Now my ONE starts up very very slow (~10/20 min), which is not normal and not acceptable for a next gen console.

I guess the problem came with the last update!

What can I do? It's really annoying!

Best regards

:)

Miss Bijoux · Feb 21, 2015

Problem

Hey ThigoGaucho -

Unfortunately it sounds like your Xbox One console is experiencing some update issues. Take a look at the

Xbox One startup errors troubleshooting guide and follow the steps provided. Hopefully the steps are able to help get you sorted.

Let us know!

DullerStatue548 · Feb 21, 2015

Battlefield 4 syncronization errorcode 0x838601e7, what to do???

I get this code at startup and it gives me the options to try again or use offline. Neither one takes me forward, what to do?

Selfmade2609 · Feb 21, 2015

Now it doesn't even startup. Please suggest a solution. I don't want to run the diagnostic tool!

Jaymo1978 · Oct 31, 2018

Unfortunately, it sounds like this may need to be serviced. The fact that it was going along just fine, and then got worse and suddenly stopped working, seems to me like the console itself failed. I think the Update may just be a coincidence, rather than
actually causing the issue.

Let me ask, have you done a hard-reset of the console (powering FULLY down, not just in instant-on mode, by holding the power button for 8 seconds, then waiting for the light on the PSU to turn solid orange, then powering back up.) 9 times out of 10, when
the console is acting oddly, a hard reset is a good fix. Since it isn't starting up at all, is the PSU light orange or white? If it's white, do the steps listed above and try the hard shut down.

If it's orange, then that would already be in energy saver mode, so I would suggest unplugging for probably 5 minutes, then plugging back in and seeing if the console is responsive.

If not, unfortunately, the only step left is going to be to call support at 1-800-4MY-XBOX (if you're in North America) to report this issue and send it in for repairs. Sorry I couldn't give you more encouraging information!

Jaymo1978

Unfortunately, it sounds like this may need to be serviced. The fact that it was going along just fine, and then got worse and suddenly stopped working, seems to me like the console itself failed. I think the Update may just be a coincidence, rather than
actually causing the issue.

Let me ask, have you done a hard-reset of the console (powering FULLY down, not just in instant-on mode, by holding the power button for 8 seconds, then waiting for the light on the PSU to turn solid orange, then powering back up.) 9 times out of 10, when
the console is acting oddly, a hard reset is a good fix. Since it isn't starting up at all, is the PSU light orange or white? If it's white, do the steps listed above and try the hard shut down.

If it's orange, then that would already be in energy saver mode, so I would suggest unplugging for probably 5 minutes, then plugging back in and seeing if the console is responsive.

If not, unfortunately, the only step left is going to be to call support at 1-800-4MY-XBOX (if you're in North America) to report this issue and send it in for repairs. Sorry I couldn't give you more encouraging information!

Selfmade2609

Now it doesn't even startup. Please suggest a solution. I don't want to run the diagnostic tool!

XBF Eladio M

Hey jacob

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with a error on startup.

I recommend that you take a look at that article that covers
troubleshooting startup errors on Xbox One as it has step-by-step instructions on how to resolve this E102 error code.

I hope this helps.

CIDkidzPILLZ

If you've not done so already. Take a look over the
Startup error code troubleshooter. It will provide you with the steps you can try to get the issue resolved.

Miss Bijoux

Hey ThigoGaucho -

Unfortunately it sounds like your Xbox One console is experiencing some update issues. Take a look at the

Xbox One startup errors troubleshooting guide and follow the steps provided. Hopefully the steps are able to help get you sorted.

Let us know!

ONE takes for ever to startup