One star reward for making purchase

I received an email stating about making one purchase to receive one star on my Xbox live VIP rewards. I've made 4 purchases and have not received my star yet. This would be the second time that I have received an email stating that I would get a bonus on
my Xbox live rewards if I purchased certain games or a purchase period and not received it. The first time was about a year or so ago when the email stated that if you purchase certain games that I would gfet extra points added to my Xbox live rewards account,
but I never did receive those either. I would like to get this resolved because I would like to have what I am told I would get.

:)

 

Not receiving credits

Hello MYTCHHLYNNEMAN,

From the FAQ:

I've had an Xbox Live account for years. Can I earn Rewards for transactions made prior to signing up for Xbox Live Rewards?



You can only earn Rewards once you're an Xbox Live Rewards member. Once your membership is complete, we'll begin tracking your activity and rewarding you for things like completing missions, earning MyVIP Gems, or working towards your MyVIP Star Rank
by making purchases in the Xbox Store. For full details on the Rewards available, please see the Terms and Conditions.

Since you only became a member on September 9th, we can only Reward your activity since that date. You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

Since your purchases have not completed any offers, and you do not yet have a MyVIP star, your purchases have not been awarded Credits.

 

My star rank got reset! My purchases are not registering!

I have made numerous purchases in December on the Xbox marketplace that have not been registered for my star rank and rewards program. I was almost to a five star rank. After this recent update my star rank got reset to a 4 star and I still have not received
any reward points for my purchases. Very disappointed

 

Hello DarkDawn4297,

As stated in the FAQ for that offer:

How does the MyVIP Star Boost work?

Select Xbox Live Rewards members can earn an extra Star for their 2017 MyVIP Star Rank by spending at least $100 before tax on qualifying MyVIP content in the Xbox Store or Microsoft Movies & TV. In order to qualify, you must be invited to participate.
Completion of your purchase(s) must be made between February 1, 2017 00:00 UTC and February 28, 2017 23:59 UTC. Please visit http://www.worldtimeserver.com or another world time database
to determine local time.

Since you have only made purchases in January, they were not eligible for that offer. If you have made a purchase recently, please keep in mind that it takes up to 96 hours for us to process a new purchase.