One of my game is missing after a Xbox reset

Elannos · Dec 8, 2018

Hi,

Recently, I've reset my One (because of lags/bugs). Now I've re-install all my games, but one of them is missing. He is not in my game list (the ready to install list), and on the store they ask me to buy it. I have this game since 2014/2015 (it's Battlefield
4, downloaded from the store with a code) and I've played it few days before I reset my One.

Do you know where the problem is from, and if I can download my game again ? Thanks. And sorry for my French.

:)

Quentin Bth

I've do the OSU for the console but the update blocks at 66%, at the step 3 of 3. I have already try twice but its still blocking to 66%.

And for the email, how to contact a support agent for that problem, my english is bad I don't know how to find it.

Thanks for your help

Quentin Bth

I had to reconnect my 360 to check this but yes, I know my email/password

Quentin Bth

Ok, I'll try this, thanks.

Quentin Bth

I'm gonna try to do a power cycle. And i don't find the game in my purchase list.

XBF Brad A

Hello Elannos,

Being you having so many issues with updating, we recommend getting a repair done. You can request a call back from a support agent by following this guide:

When you go to
Contact Us to get it to request a callback follow these steps:

Step 1 ----select Xbox One
Step 2 ----select no thanks, then select category system update
Step 3-----gives some troubleshooting or help tips (don't select anything here)
Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

One of my game is missing after a Xbox reset